Sheraton at The Falls Hotel, Niagara Falls, NY Annonces

Conditions spéciales

Indoor Pool Closure: May 15 - June 24, 2016

From May 15 to June 24, 2016, our indoor pool will be temporarily closed during the installation of two 15-person hot tubs, a shark tank, new furniture, and more. While these upgrades are in progress, the hotel is hosting movie nights and other family-friendly activities in the indoor Kids Zone and the outdoor Play Zone.

Politiques de l'hôtel

15h00     12h00

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

ID Requirement Policy

A valid, non-expired form of identification from your state or country of origin (e.g., driver’s license or passport) is required at check-in.

Occupancy Policy

A guest room with two queen-size beds can accommodate a maximum of four people; an additional rollaway bed is not permitted. A guest room with one king-size bed can accommodate a maximum of three people with the addition of a rollaway bed. Children are included in occupancy maximums. These numbers are based on fire and disaster regulations and fire marshal estimates.

Telephone Usage Policy

Please refer to the Telephone Pricing and Information card next to your guest room telephone. Charges apply for all outgoing calls, including local, interstate, Canadian, and international calls. AT&T-based access charges apply for toll-free calls as well as operator-assisted calls and information.

Pet Policy

Dogs weighing up to 40 pounds are allowed in designated pet rooms on the 2nd floor. Only one dog per room is permitted. A waiver must be signed at check-in, or a cleaning fee of 200 USD will be assessed. Pets must not be left unattended. Cats are not allowed. Please contact the hotel directly for further information.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

At check-in, guests paying with cash must pay for all nights’ room rates and applicable taxes and fees, plus an additional $200 deposit per stay. Any unused cash deposit will be refunded at checkout.

Credit/Debit Card and ID Policies will apply if a guest presents a credit card at check-in but intends on paying cash at checkout. Credit and debit cards will be authorized for the amount of your stay, plus an amount to cover incidentals. This authorization will hold the required funds until checkout, at which time the amount actually incurred during your stay will be charged. Authorized amounts may take up to 30 days after your departure to be released by your bank or financial institution. The hotel will not be held responsible for any resulting fees or charges.

Purchase Order Acceptance Policy

Purchase orders must be submitted and approved by the hotel at least two weeks prior to check in. Please contact Kristen Felker in Accounts Payable for assistance at (1)(716) 278-2658.

No-Show Policy

If a guest does not show up at the hotel, a reservation that is not canceled by 6pm on the first night will be charged in full.

Facility Fee Policy

A daily facility fee of 14.95 USD per room per day applies to all reservations and covers the following amenities and services:

  • Parking
  • Adventure passport
  • Unlimited wireless High Speed Internet Access
  • One bottle of water per day
  • 50 USD casino slot voucher for a maximum of two guests: 25 USD per guest; one use per day; 50 USD minimum wager required

Smoking Policy

All guest rooms and public spaces are 100% non-smoking. A 200 USD cleaning fee will be charged to any guest who violates the smoking policy.