Guests must be 18 years or older with photo identification to reserve a room.
A guest room with two queen-size beds can accommodate a maximum of four people; an additional rollaway bed is not permitted. A guest room with one king-size bed can accommodate a maximum of three people with the addition of a rollaway bed. Children are included in occupancy maximums. These numbers are based on fire and disaster regulations and fire marshal estimates.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
ID Requirement Policy
A valid, non-expired form of identification from your state or country of origin (e.g., driver’s license or passport) is required at check-in.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Telephone Usage Policy
Please refer to the Telephone Pricing and Information card next to your guest room telephone. Charges apply for all outgoing calls, including local, interstate, Canadian, and international calls. AT&T-based access charges apply for toll-free calls as well as operator-assisted calls and information.
Dogs weighing up to 40 pounds are allowed in designated pet rooms on the 2nd floor. Only one dog per room is permitted. A waiver must be signed at check-in, or a cleaning fee of 200 USD will be assessed. Pets must not be left unattended. Cats are not allowed. Please contact the hotel directly for further information.
All guest rooms and public spaces are 100% non-smoking. A 200 USD cleaning fee will be charged to any guest who violates the smoking policy.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Mandatory Charge Policy
A daily facility fee of 14.95 USD per room per day applies to all reservations and covers the following amenities and services:
Unlimited wireless High Speed Internet Access
One bottle of water per day
50 USD casino slot voucher (based on double occupancy; 50 USD coin-in required). Must be at least 21 years of age. Valid Seneca Players Club membership required. Free to join with valid government-issued photo ID. 50 USD Seneca Resorts & Casinos free slot play voucher (25 USD per person based on two people per room) per day. Minimum 50 USD coin-in required to activate the offer. Limit one offer per person per day. Offer not valid with other promotions, offers, or new-member bonuses. Seneca Resorts & Casinos reserve the right to modify or cancel this program or offer without notice.
At check-in, guests paying with cash must pay for all nights’ room rates and applicable taxes and fees, plus an additional $200 deposit per stay. Any unused cash deposit will be refunded at checkout.
Credit/Debit Card and ID Policies will apply if a guest presents a credit card at check-in but intends on paying cash at checkout. Credit and debit cards will be authorized for the amount of your stay, plus an amount to cover incidentals. This authorization will hold the required funds until checkout, at which time the amount actually incurred during your stay will be charged. Authorized amounts may take up to 30 days after your departure to be released by your bank or financial institution. The hotel will not be held responsible for any resulting fees or charges.
Purchase Order Acceptance Policy
Purchase orders must be submitted and approved by the hotel at least two weeks prior to check in. Please contact Liza Bowman in Accounts Payable for assistance at (1)(716) 278-2640.