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Sheraton Club Lounge
Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.
Special Conditions
Facility Closures until June 10, 2013
Until June 10, 2013, the Sheraton Fitness Center, Sheraton Club Lounge, and our Feast Signature Restaurant will be closed due to maintenance. During this time, resort guests will have access to the facilities at the Westin Changbaishan Resort. Please contact the hotel for further information.
Currency Fluctuations
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Hotel Policies
Disability Access Policy
Disability access is available throughout the hotel. Please contact Service Express to set up TDD equipment and wheelchair rental or availability.
Alcohol policy
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Age for Registration Policy
Guests must be 18 years or older with photo identification to reserve a room.
Check Cashing Policy
No personal checks are accepted. Travelers checks are accepted, with a valid identification. Other conditions may apply.
Connecting Room Policy
Connecting rooms are available based on availability. Please contact the hotel for further information.
Credit Card Policy
Credit card authorization forms are not accepted.
Currency policy
Please note that all prices are quoted in Chinese Yuan Renminbi (CNY), do not include taxes or gratuities, and may be subject to change.
Early Departure Policy
An early departure fee of one night's room rate and fees may be applied if you check out prior to the scheduled departure date.
Early Arrival Policy
Early arrival is subject to availability upon check-in and should be requested in advance if possible. Guests requesting guaranteed early arrival must reserve a room for the previous night.
Extra Bedding Policy
Guests are allowed a maximum of one extra rollaway bed per room, for a fee.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
Late Checkout Policy
Guests may request late checkout up to 6pm for a 50% room charge. An additional one night's room rate will be charged for checkouts after 6pm, subject to availability.
Pet Policy
Pets are not allowed in the hotel.
Payment Policy
The hotel accepts cash, credit cards, checks from local companies, and bank transfers as forms of payment. Overseas credit cards must be presented upon check-in. Local credit cards can only be authorized on-site. The hotel does not accept third-party credit card authorizations for payment.
Smoking Policy
Smoking is permitted in designated areas throughout the hotel. The 3rd floor is dedicated to smoking rooms. All other floors are non-smoking.
Visa/Passport Policy
Upon check-in, our Guest Services Agent must register international guests' Visa and Passport details. As this may require a few moments of your time, we appreciate your patience and understanding.
Waitlist Policy
The hotel does maintain a waitlist. Please contact us directly to be placed on the waitlist. Guests should provide a phone number and will be called if a room becomes available.