Sheraton Mirage Port Douglas Resort

Special Conditions

Currency Fluctuations

For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations.  Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card.  Please contact the hotel if you have any questions.

Resort Refurbishment until Early 2016

From May 2015 until early 2016, a thorough $40 million upgrade will result in a revitalisation of the resort’s 294 guest rooms. Our expansive resort will remain comfortably open and operate as usual.

This refurbishment has been strategically planned in stages across six separate room blocks to ensure that at least 200 rooms are available at all times. We do not expect any impact on the typical guest experience during this transition, and disruptions will be kept to a minimum.

The resort’s public areas—including the main lobby complex, most lagoon pools, dining outlets, and meeting spaces—will not be affected during the first stage of this project. Changes in project schedules will be communicated promptly. Please contact the resort for further information.

Hotel Policies

3:00 PM     11:00 AM

Alcohol Policy

Alcoholic beverage service is restricted to those 18 years or older

Check Cashing Policy

Check cashing services are not available.

Connecting Rooms

Connecting rooms are available but not guaranteed and need to be requested. Please contact the hotel directly to make these arrangements.

Credit Card Policy

All credit card payments must be confirmed via PIN number. Signatures will not be accepted. A 1.5 percent fee applies to all transactions settled by Credit Card. This fee will be added to the total of the transaction.

Currency Policy

Charges are subject to exchange rate fluctuations unless paid in USD cash or traveler's check.

Early Departure Policy

An early departure fee of one night's room and tax applies to guests checking out prior to their departure date. Guests may be able to change their departure date without penalty at the time of check-in, depending on the terms of the rate which they have reserved. Please contact the hotel for further information.

Early Arrival Policy

We are pleased to accommodate early arrivals, based on availability. For guaranteed early arrivals, guests must reserve the room for the previous night, at the best available room rate.

Extra Bedding Policy

Please note, king bedded rooms will only accommodate two adults. Any children or third adult will be charged per night. Twin rooms are more suitable as there is no additional charge if children are using existing bedding in a twin bedded room. Baby cots can be provided for children up to 2 years (fee applies). The ages of children should be included in the reservation.

Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs will incur extra charges.

Children ages 3 and under dine for free in Lagoons Restaurant. Children between the age of 4 and 12 can dine from the children's menu.

Airport Shuttle
Children between the age of 2 and 12 years travel on airport shuttle bus at children prices. Children under 2 years of age travel free. Please note, there are no baby seats in the coach service.

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the hotel directly.

LAte Checkout Policy

Late checkouts are subject to availability. A fee will apply if checking out after 1pm.

Occupancy Policy

Maximum room capacity (for a room with two twin beds) is 2 adults and 2 children.

Package Handling Policy

Please note that any external deliveries to villas will not be accepted before 3:00 PM daily.

Pet Policy

Pets are not allowed. Only service animals are allowed; however, prior arrangement will need to be made. Please contact the hotel directly for assistance.

Pool Policy

Non-registered guests or visitors of registered guests are not permitted in the pool area. For safety and comfort reasons, any activity the hotel deems potentially disruptive (including jumping or diving into the pool) is not permitted. Please note that there is no lifeguard on duty.

Smoke-Free Policy

All guest rooms, balconies and public spaces are 100% non-smoking. A 300 AUD cleaning fee will be charged to any guest who violates the smoking policy. Smoking is only permitted in designated outdoor areas of the resort.