Guests must be 18 years or older with photo identification to check-in.
Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested. Requests for connecting rooms are subject to availability at check-in.
Extra Bedding Policy
It is our pleasure to offer extra beds upon request in guest rooms with a king-size bed.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Hotel does not offer a waitlist.
Check-In & Checkout Policies
Early Arrival Policy
We are pleased to accommodate early arrivals, subject to availability. Please make your request as early as possible to ensure availability. To guarantee early arrival, the room must be booked for the prior night.
Early Departure Policy
Departure dates will be confirmed upon check-in. An early departure fee may be imposed on guests departing prior to their scheduled departure date.
For security purposes, valid government-issued photo identification is required at check-in.
Late Checkout Policy
We are pleased to accommodate late checkout upon request. In the case of late checkout between 12pm and 6pm, a fee of 185 TRY will apply. Late checkout after 6pm is subject to a full day charge.
Alcoholic beverage service is restricted to those 18 years or older with valid identification.
Facility Use Policy
Sheraton Fitness and the Sheraton Club Lounge are only available to registered guests.
Pets are not allowed.
It is our pleasure to extend the use of our pool exclusively to our hotel guests and spa members.
Health & Well-Being Policies
A limited number of smoking rooms are available. A cleaning fee of 500 TRY will be charged to any guest who smokes in a non-smoking room. Additionally, due to local law, smoking is banned in all public areas including the lobby, conference area, and restaurants.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
The hotel accepts cash and major credit cards as forms of payment. The hotel does not accept debit cards.
Tax Exempt Policy
Guests who qualify for tax exemption must submit the tax exemption certificate in advance prior to booking.