Sheraton Mirage Resort & Spa Gold Coast
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
From June 22 to August 4, 2015, the north and south elevators will be replaced. Please contact the hotel for further information.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Cheque Cashing Policy
The resort does not offer cheque cashing services.
Connecting Room Policy
Connecting rooms are available. Please contact the resort directly to make these arrangements.
Early Departure Policy
Guests may be able to change their departure date without a penalty on the day of check-in, depending on the rate booked. An early departure fee will be imposed on guests departing prior to the scheduled departure date confirmed at check-in.
Early Arrival Policy
Early arrivals are only accommodated if the hotel room has been reserved for the night prior to arrival.
Extra Bedding Policy
There is a maximum of one rollaway bed per room.
Facility Use Policy
The usage of pool lawns is exclusive to resort guests. The pool lawn area may be used for private events, and access may be restricted. Firework displays may be used on occasion. The resort endeavours to minimise inconvenience to all guests. Please contact the resort if you have any questions or concerns.
Family Plan Policy
A maximum of two children (17 and under) sleep free in existing room bedding. A room with two beds must be booked. Rollaways, child rollaways, and cribs may incur extra charges.
Guests are required to present valid government-issued photo identification at check-in.
Late Checkout Policy
Late checkout is subject to availability and additional fees based on time of departure. Please contact the resort for further information.
Pets are not allowed. Only service animals are allowed. No other pets are permitted.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Guests paying in cash must pay the full room rate on arrival in addition to an amount covering incidentals.
For guests paying by credit card, a 1.5% fee applies to all transactions. This fee will be added to the total of the transaction. Please note that villas can only be booked with a credit card.
All guest rooms and public spaces are 100% non-smoking. Smoking is not permitted anywhere within the grounds or facilities. A cleaning fee will be charged to any guest who violates the smoking policy.