Sheraton Grand Hotel, Dubai
Sheraton Club Lounge
Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.
Spa Opening On December 1, 2014
Please note that the Shine Spa for Sheraton™ will open on December 1, 2014. Please contact the hotel for further information.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve and check-in to a room.
Check Acceptance Policy
No personal checks are accepted.
Connecting Room Policy
Connecting rooms are available upon request and subject to availability. Please contact the hotel directly to make arrangements.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Early Departure Policy
Departure dates are confirmed upon check-in. Guests departing prior to their scheduled departure date may incur a charge of one night's room rate. Reservations on prepaid rates cannot be amended without losing the full deposit. Please contact the hotel for further information.
Early Arrival Policy
The hotel is pleased to accommodate an early arrival, subject to availability. A check-in between noon and 3pm is complimentary. A check-in before noon incurs a fee of 50% of the room rate. To guarantee a check-in before 3pm, please include the previous night in your reservation.
Family Plan Policy
Children 12 years of age and under sleep free in existing bedding when shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
Late Checkout Policy
Late checkout is available subject to availability. For checkout before 6pm, 50% of one night's room rate will apply. Checkout after 6pm will incur one night's room rate.
Lost and Found Policy
As per local authority requirements, any valuables left behind by a guest will be handed over to Dubai Police if unclaimed within 6 months from check-out date. Any perishable items or items risking contamination will be discarded immediately as per local authority directives.
Pets are not allowed.
For nationalities requiring entry visas, processing requires approximately 5 working days, subject to the approval of immigration. The processing fee is non-refundable once submitted. Please contact the reservations department for further information.