Connecting rooms can be confirmed in advance, for a fee. Please contact the resort prior to arrival to make arrangements.
Extra Bedding Policy
Rollaway beds and cribs are available in all guest rooms for a nightly fee.
The resort does not offer a waitlist.
Check-In & Checkout Policies
Early Departure Policy
Departure dates are confirmed at check-in. Guests departing prior to their scheduled departure date may be charged an early departure fee.
A valid government-issued photo ID is required for check-in.
Late Checkout Policy
We are pleased to accommodate late checkouts upon request, based on availability. Late checkout fees may apply. Please inquire about rates at the front desk.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the resort directly for the exact fee.
Pets are not allowed.
Please note that our pools are available for use by resort guests only.
Health & Well-Being Policies
All guest rooms and public spaces are 100% non-smoking. A 300 USD cleaning fee will be charged to any guest who violates the smoking policy.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the resort directly.
Resort Charge Policy
A daily resort charge of 31.41 USD (including tax) will be billed directly to each guest room for a variety of amenities and services. The resort charge rate and inclusions are subject to change. The following amenities and services are included:
Wireless in-room High Speed Internet Access
Unlimited local and 1-800 telephone calls
Up to 60 cumulative minutes of long-distance and international calls per day (unused minutes do not carry over)
Two 500 mL bottles of water replenished daily (based on usage)
Children 5 and under eat free at Kai Market’s breakfast and dinner buffets, and from RumFire’s children’s lunch menu (one free meal per paying adult)
Cultural classes at the resort: lei making, ukulele, and hula
Fitness classes (yoga and yogaquatics)
Adult pool floats (on a first-come, first-served basis)
One photo session and one 4” x 8” photo keepsake per room per stay through SharpShooter Imaging. Sessions are between 8am and 6pm by reservation only. Print, digital, and specialty products are also available.
Self-parking of one vehicle; valet parking for a nominal fee
Collections of Waikiki savings booklet
Buy-one-get-one-free admission at Sea Life Park (make reservations at the concierge desk)
20 USD gift card valid towards men’s and women’s apparel at Reyn Spooner (not applicable toward sale items or other discounts)