Sheraton Waikiki Announcements & Policies

Hotel Policies

3:00 PM     11:00 AM

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Connecting Room Policy

Connecting rooms can be confirmed in advance, for a fee. Please contact the resort prior to arrival to make arrangements.

Early Departure Policy

Departure dates are confirmed at check-in. Guests departing prior to their scheduled departure date may be charged an early departure fee.

Extra Bedding Policy

Rollaway beds and cribs are available in all guest rooms for a nightly fee.

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the resort directly.

ID Requirement

A valid government-issued photo ID is required for check-in.

Late Checkout Policy

We are pleased to accommodate late checkouts upon request, based on availability. Late checkout fees may apply. Please inquire about rates at the front desk.

Package Handling Policy

There is a package handling fee for all incoming and outbound packages. Please contact the resort directly for the exact fee.

Pet Policy

Pets are not allowed.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Pool Policy

Please note that our pools are available for use by resort guests only.

Resort Charge Policy

A daily resort charge of 31.41 USD (including tax) will be billed directly to each guest room for a variety of amenities and services. The resort charge rate and inclusions are subject to change. The following amenities and services are included:

  • Wireless in-room High Speed Internet Access
  • Unlimited local and 1-800 telephone calls
  • Up to 60 cumulative minutes of long-distance and international calls per day (unused minutes do not carry over)
  • Two 500 mL bottles of water replenished daily (based on usage)
  • Children 5 and under eat free at Kai Market’s breakfast and dinner buffets, and from RumFire’s children’s lunch menu (one free meal per paying adult)
  • Cultural classes at the resort: lei making, ukulele, and hula
  • Fitness classes (yoga and yogaquatics)
  • Adult pool floats (on a first-come, first-served basis)
  • One photo session and one 4” x 8” photo keepsake per room per stay through SharpShooter Imaging. Sessions are between 8am and 6pm by reservation only. Print, digital, and specialty products are also available.
  • Self-parking of one vehicle; valet parking for a nominal fee
  • Collections of Waikiki savings booklet
  • Buy-one-get-one-free admission at Sea Life Park (make reservations at the concierge desk)
  • 20 USD gift card valid towards men’s and women’s apparel at Reyn Spooner (not applicable toward sale items or other discounts)

Smoking Policy

All guest rooms and public spaces are 100% non-smoking. A 300 USD cleaning fee will be charged to any guest who violates the smoking policy.

Waitlist Policy

The resort does not offer a waitlist.