Connecting rooms can be confirmed in advance, for a fee. Please contact the resort prior to arrival to make arrangements.
Extra Bedding Policy
Rollaway beds and cribs are available in all guest rooms for a nightly fee.
Family Plan Policy
Children who are 17 and younger sleep for free in the existing bedding of a room shared with a paying adult.Leahi Club Lounge access is provided for a maximum of two adults and two children (ages 12 years and younger) per qualifying room. Club access can be purchased for additional registered guests. Please contact the front desk for more information.
The resort does not offer a waitlist.
Check-In & Checkout Policies
Early Arrival Policy
Standard check-in time is 3pm. If your arrival does not coincide with our schedule, we will be happy to receive your bags while you enjoy the surrounding resort facilities.
Early Departure Policy
Departure dates are confirmed at check-in. Guests departing prior to their scheduled departure date may be charged an early departure fee.
A valid government-issued photo ID is required for check-in.
Late Checkout Policy
We are pleased to accommodate late checkouts upon request, based on availability. Late checkout fees may apply. Please inquire about rates at the front desk.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the resort directly for the exact fee.
Pets are not allowed.
Please note that our pools are available for use by resort guests only.
Health & Well-Being Policies
All guest rooms and public spaces are 100% non-smoking. A 300 USD cleaning fee will be charged to any guest who violates the smoking policy.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the resort directly.
Resort Charge Policy
A daily resort charge of 37.70 USD per room (including tax) will be billed directly to each guest room for a variety of amenities and services. The resort charge rate and inclusions are subject to change. The following amenities and services are included:
Premium Wireless High Speed Internet Access in guest rooms and the lobby
MiFi mobile hotspot rental with unlimited wireless High Speed Internet Access on the island (one per room per stay)
Unlimited local, long-distance, 1-800, and international telephone calls
Usage of phone-charging locker at Edge Pool
Two 500 mL bottles of water replenished daily (based on usage)
RFID wristband room key
One complimentary coffee from Honolulu Coffee Shop in the lobby per stay
Children aged 5 and younger eat for free at Kai Market’s breakfast buffet and from RumFire’s kids’ lunch menu
Children aged 6 to 12 eat for free at Kai Market’s breakfast buffet with one paying adult per child (not valid on holidays)
Access to RumFire Club Nights
One photo session and one 4-inch x 6-inch photo per room per stay through SharpShooter Imaging; by reservation only between 8am and 6pm; print, digital, and specialty products are also available
One day rental of GoPro camera per room per stay from the Waikiki Beachboy Store, located near the koi pond
Cultural classes at the resort: lei making, ukulele, hula, and yoga
Usage of the game room
Adult pool floats (on a first-come, first-served basis)
Usage of Helumoa Hale tents at the Helumoa Playground
Buy one, get one free admission to Sea Life Park; reservations required through concierge
Collections of Waikiki discount booklet; participating shops: * Sheraton Waikiki: 15% off at Chapel Hats; 20 USD off at Martin & MacArthur, Maui Divers Jewelry, and Reyn Spooner apparel * Sheraton Princess Kaiulani: 15% off at Bikeadelic Bike Rentals, Chapel Hats, and Angels by the Sea * Moana Surfrider: 15% off at Vivienne Westwood; 20 USD off at Martin & MacArthur * The Royal Hawaiian: 15% off at Hawaiian Quilt Collection * Collections of Waikiki discount offers are valid until December 31, 2018. See participating vendors for details.