Guests must be 18 years or older with photo identification to reserve a room.
Connecting Room Policy
Connecting rooms are available and are subject to availability at check-in.
Extra Bedding Policy
A maximum of one extra rollaway bed is allowed in select rooms for a fee. Twin bed rooms cannot accommodate an extra rollaway bed.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
A credit card is required at check-in. Payment can be made with cash at checkout. The hotel accepts credit card guarantees. Company guarantee letters must be arranged 72 hours prior to arrival, and a company will be responsible for all charges in the event of a no-show. Guests are required to present payment upon arrival.
Check-In & Checkout Policies
Early Arrival Policy
An early arrival is subject to availability upon check-in and should be requested in advance if possible. A check-in between 10am and 3pm will incur a fee of 50% of the room rate. To guarantee an arrival before 10am, please reserve a room for the previous night.
Early Departure Policy
An early departure fee of one night's room rate will apply to guests departing prior to their scheduled departure date. Pre-paid reservations cannot be amended without forfeiture according to the terms and conditions of the reservation.
ID Requirement Policy
All guests must present the hotel with a valid passport or Chinese identification card upon check-in, as required by the Public Security Bureau in China. Guests will not be permitted to check-in without one of these documents. Please contact the hotel in advance for further information.
Late Checkout Policy
We are pleased to accommodate late checkouts. In the case of a late checkout before 6pm, a fee equal to 50% of the best available rate will apply. For checkouts after 6pm, a fee equal to a full night’s best available rate will apply.
The hotel is pleased to offer disability accessible rooms. Please call the hotel directly to reserve one of these rooms.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Facility Use Policy
All hotel facilities—including the Link@Sheraton(SM) experienced with Microsoft®, the fitness center, the swimming pool, and the kids club—are intended for registered hotel guests only. A visitor who accompanies a registered guest must pay a fee for facility usage.
Pets are not allowed.
Upon check-in, our Guest Services Agent must register international guests' Visa and Passport details. As this may require a few moments of your time, we appreciate your patience and understanding.
Health & Well-Being Policies
Smoking is not permitted in any guest room. However, there are designated smoking areas throughout the hotel.
Credit Card Policy
The hotel accepts the following credit cards to guarantee and take deposits: American Express (AMEX), Dinners Club, Master Card, Visa Card, and Japan Credit Bureau (JCB).
The hotel accepts cash, credit cards, company checks, and bank transfers as forms of payment. Overseas credit cards must be presented upon check-in. Local credit cards can only be authorized on-site. The hotel does not accept third-party credit card authorizations for payment.