Guests must be 18 years or older with photo identification to reserve a room.
Connecting Room Policy
We are pleased to accept requests for connecting rooms, subject to availability. If you wish to guarantee a connecting room, a fee of 50 USD per room per day applies. Please contact the reservations desk at (808) 921-4646 to make your request.
Extra Bedding Policy
It is our pleasure to offer rollaway beds and cribs, subject to availability. Fees may apply.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
The resort does not maintain a waitlist.
Check-In & Checkout Policies
Early Arrival Policy
We are pleased to offer early check-in, subject to availability. Fees may apply.
Early Departure Policy
Departure dates are confirmed upon check-in. Guests departing prior to their scheduled departure date may incur a charge of up to 100% of the confirmed length of stay.
All guests are required to present valid state or federal government-issued photo ID upon check-in.
Late Checkout Policy
Late checkout is available, subject to availability. Fees may apply.
The resort is compliant with ADA. ADA compliant guest rooms are available.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the resort directly for the exact fee.
Pets are not allowed.
Health & Well-Being Policies
All guest rooms and public spaces are 100% non-smoking. A 200 USD cleaning fee will be charged to any guest who violates the smoking policy.
Check cashing services are available to guests who present a major credit card and valid photo identification. There is a limit of 200 USD per day.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Resort Charge Policy
The daily resort fee is 25 USD plus tax, per room per night. This charge will be automatically billed to your guest room account and is subject to change. The fee includes the following benefits:
Unlimited local calls (Maui only)
Credit card and 800-number calls (up to 60 minutes)
Unlimited wireless High Speed Internet Access in guest rooms, lobby, pool bars, and Hoku Rotunda
PressReader app, with access to more than 2,000 international newspapers and magazines from over 100 countries
A signature logo Hawaiian tote bag
Adult pool floats
Valet parking on day of arrival (first night only)
Scheduled shuttle service to The Westin Maui Resort & Spa, Ka’anapali; The Westin Ka’anapali Ocean Resort Villas; The Westin Nanea Ocean Villas, Ka’anapali; and historic Lahaina