Sheraton Shanghai Waigaoqiao Hotel
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Club Lounge Closure
Until further notice, club lounge benefits will provided in the lobby lounge on the first floor due to club lounge maintenance.
Disability Access Policy
Accessible guest rooms are available and must be booked in advance. Wheelchairs are available for no charge at the hotel’s Concierge desk. Advance notice is required to use a wheelchair.
Alcoholic beverage service is restricted to those 18 years or order with valid identification.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room. A guardian must accompany minors.
Connecting Room Policy
Connecting rooms are not available.
Credit Card Policy
Third party credit card payment is not accepted.
Early Departure Policy
An early departure fee may be imposed on guests checking out prior to the departure date confirmed at check-in. Please contact the hotel for further information.
Early Arrival Policy
Check-in between 7am and 3pm can be arranged based on availability. Guests checking in before 7am will be charged for an additional night. Please contact the hotel for further information.
Extra Bedding Policy
Extra beds are available for a fee. However, they are not guaranteed and must be requested in advance. Please contact the hotel for further information.
Family Plan Policy
Children who are 17 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways and child rollaways may incur extra charges. Cribs are available in all guest rooms free of charge.
Gift Certificate Policy
Gift certificate reservations are subject to room availability. Please provide the voucher number when booking a gift certificate reservation. Additionally, the valid voucher must be presented upon check-in.
Late Checkout Policy
A late checkout between noon and 6pm will result in a half-day charge. Guests checking out after 6pm will be charged for an additional full night. Please contact the hotel for further information.
Pets are not allowed. Only service animals are allowed. No other pets are permitted.
By law, smoking is not allowed in public areas. Smoking guest rooms are available and must be booked in advance. A cleaning fee of 200 CNY will be charged if evidence of smoking is found in a non-smoking guest room.
All visitors to China are required to have a visa and must present their passports at the time of check-in.