Sheraton Reserva do Paiva Hotel & Convention Center
Sheraton Club Lounge
Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Shine Spa Unavailable: June 30 – September 1, 2014
From June 30 to September 1, 2014, the Shine Spa for Sheraton™ will be unavailable. During this time, spa treatments will be offered in other areas of the hotel. Please contact the Reservations Department for further information at email@example.com.
Per Brazilian law, alcoholic beverage service is restricted to those 18 years or older (with valid identification).
The hotel does not offer check cashing services.
Bathing attire is not permitted in the lobby area or in the restaurants.
Early Arrival Policy
Check-in before 3pm is subject to availability. A fee will apply. For assistance, please contact the Front Office Manager, located at the Reception Desk.
Family Plan Policy
Children 12 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs may incur extra charges.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Late Checkout Policy
Checkout time is 12 noon. Guests wishing to extend their stay will be charged a fee. Fees vary according to checkout time. Arrangements are subject to availability and should be made at the Reception Desk.
Window/Balcony Use Policy
Brazilian law prohibits the hanging of clothing and other objects from windows and balconies.
Pets are not allowed.
All guest hotel charges are due upon presentation of the hotel bill. Special payment requests or credit information must be cleared in advance with the hotel's credit department, Monday through Friday during normal business hours.
Loss, Damage, or Theft of Personal Items
The hotel is not responsible for loss, damage, or theft of cash, jewelry, or other valuables left unattended in guest rooms. Safe-deposit boxes are available for the safekeeping of such items. The hotel’s liability regarding items in the safe-deposit box is limited to the equivalent of one night’s room rate.
Please contact the Brazilian Embassy for visa requirements.
Voucher Acceptance Policy
Valid vouchers issued by the hotel are accepted for payment. Please contact the hotel directly for assistance with voucher reservations and for further information.
The hotel offers a waitlist. Please contact the hotel directly for further information.