Sheraton Madrid Mirasierra Hotel & Spa
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Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

Special Conditions

Currency Fluctuations

For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations.  Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card.  Please contact the hotel if you have any questions.

Hotel Policies

2:00 PM     12:00 PM

Accessibility Policy

The hotel has wheelchair accessible public areas and 4 accessible guestrooms (room numbers 420, 520, 620 and 720). Please contact the Front Desk at least two days prior to arrival to confirm availability.

Alcohol Policy

Alcoholic beverage service is restricted to those 18 years or older with valid identification.

Age Requirement Policy

Guests under the age of 18 must have a letter from their parent or guardian in order to check-in.

Check Acceptance Policy

Personal checks are not accepted.

Connecting Room Policy

Connecting rooms are subject to availability. Please submit requests to the reservation team (reservas@sheratonmadridmirasierra.com) at least 5 days prior to arrival.

Connecting rooms are always Deluxe Suite to Deluxe Suite.

Early Departure Policy

Please be advised that a fee of one night's room rate plus taxes will apply to all early departures.

Early Arrival Policy

Early check-in is subject to availability. If available, a fee of 66 EUR will apply.

Extra Bedding Policy

Rollaway beds are available for a daily fee. A rollaway bed is required for any reservations made for more than 2 people in a room.

Facility Use Policy

For security reasons, access to Absara Spa and the fitness center is only permitted to individuals who are 16 years of age or older. Children under 16 years old may access the spa when accompanied by one adult and after signing an authorization form.

Family Plan Policy

Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.

Gift Certificate Policy

Gift certificates can be redeemed at hotel. Please contact the hotel directly or the contact on the certificate to reserve a room.

ID Requirement

For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.

Meeting Room Policy

Audiovisual equipment is provided by a third party. For additional information, please email events@sheratonmadridmirasierra.com.

Pet Policy

Pets are not allowed.

Payment Policy

A non-guest wishing to pay for a guest in the hotel must fax or e-mail a signed authorization form with a copy of the ID/passport prior to the guest's arrival. Please specify which charges can be billed to the credit card.

Smoking Policy

All guest rooms and public spaces are 100% non-smoking. Please contact the hotel for further information.

Passport Policy

International guests must present their passport at check-in.