Guest must be 21 years of age or older to check-in. A valid photo identification must be presented.
Connecting Room Policy
Connecting rooms can be guaranteed for a fee. For more information, please contact the hotel directly.
Extra Bedding Policy
Extra beds are available for a fee. If an extra bed is required for an additional adult, the fee is included in the extra adult charge. Extra beds will not be available in Garden rooms except for Garden Suites. Cribs are complimentary.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
Early Departure Policy
An early departure fee may be imposed on guests departing prior to their scheduled departure date. Please contact the hotel for further information.
The hotel is compliant with ADA. ADA compliant guest rooms are available.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
We welcome dogs up to 80 lbs and feature the Sheraton Sweet Sleeper Dog Bed. If you are planning to bring your dog, it must be pre-arranged and is subject to availability.
Dogs must always be leashed or in a carrier while in public areas.
Dogs are not allowed in food and beverage areas, the pool area or tennis courts.
Dogs must never be left unattended and room cleaning must be scheduled in advance for a time when the dog is not in the room.
Dogs must not make noise or disturb the interest of other hotel guests.
Guests will be asked to sign a Dog Waiver/indemnification form and agree to pay any additional cleaning bills or repairs should it be required. Charges may apply even if damage is discovered after departure.
Health & Well-Being Policies
All guest rooms and public spaces are non-smoking. Designated smoking areas are located in the main guest parking lot and behind the valet parking lot. A 250 USD cleaning fee will be charged to any guest who violates the smoking policy.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Resort Charge Policy
A daily resort charge of 31.25 USD, inclusive of tax, will be posted to each guest room for a variety of amenities and services, including:
Two bottles of water in your guest room, replenished daily
Standard Internet Access (premium upgrades available)
Unlimited local on-island phone calls
Unlimited toll-free and credit card-access phone calls
Overnight valet parking for the first night (10 USD daily charge per vehicle for additional nights)
24-hour Sheraton Fitness center access
Cultural arts, crafts, and activities, including lei making, hula and ukulele lessons, yoga classes, introduction to scuba diving, snorkeling, and surfing
Games and activities on the ocean lawn
Please see your in-room activities calendar for availability and details. Resort charge fee and inclusions are subject to change without prior notification.