Sheraton Princess Kaiulani Announcements & Policies

Hotel Policies

3:00 PM     11:00 AM

ADA Policy

The hotel is ADA compliant.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Check Cashing Policy

Check cashing services are available to guests who present a valid, major credit card (photo identification). There is a limit of $100 per day. and $250 per week (stay).

Early Departure Policy

An early departure fee may be imposed on guests departing prior to their scheduled departure date. Fees may be up to 50% of one night's room revenue. Please contact the hotel for further information.

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the hotel directly.

Package Handling Policy

There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.

Pet Policy

Pets are not allowed. Only seeing eye dogs are allowed. No other pets are permitted.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Resort Charge Policy

Some of the hotel’s most sought-after amenities are bundled into a daily Resort Charge of 26.18 USD tax inclusive, per room per day. The Resort Charge includes:

  • Free High Speed Internet Access in guest rooms and at computer workstations in the resort lobby
  • Self-parking for one vehicle (valet parking not available)
  • Unlimited local and 1-800 telephone calls, up to 60 minutes of long distance telephone calls per day
  • Two bottles of water in room per day
  • Children 5 and under eat free from children’s menu in designated dining outlets with paying adult
  • Big Kahuna Beach Service (use of sand chair and fresh towels)
  • Whole fruit and water service provided twice daily between 10am and 2pm (when seated in designated area on Waikiki Beach),
  • One free portrait session and a 4" x 8” keepsake by a professional photographer
  • Collections of Waikiki savings booklet

Resort Charge rate and inclusions are subject to change.