Guests must be 18 years or older with photo identification to reserve a room.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Check-In & Checkout Policies
Early Departure Policy
An early departure fee may be imposed on guests departing prior to their scheduled departure date. Fees may be up to 50% of one night's room revenue. Please contact the hotel for further information.
The hotel is ADA compliant.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Pets are not allowed. Only seeing eye dogs are allowed. No other pets are permitted.
Check Cashing Policy
Check cashing services are available to guests who present a valid, major credit card (photo identification). There is a limit of $100 per day. and $250 per week (stay).
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
Resort Charge Policy
A daily resort charge of 34.55 USD per room (including tax) will be billed directly to each guest room for a variety of amenities and services. The resort charge rate and inclusions are subject to change. The following amenities and services are included:
Premium Wireless High Speed Internet Access in guest rooms and public areas
MiFi mobile hotspot rental with unlimited wireless High Speed Internet Access on the island (one per room per stay); available at the Sheraton Princess Kaiulani
Unlimited local, long-distance, toll-free, and international telephone calls
Complimentary local newspaper
Two 500 mL bottles of water replenished daily (based on usage)
Children 12 and under eat free at Pikake Terrace with one paying adult (one child per paying adult)
Keiki (child) gifts at check-in
Complimentary one-day rental of GoPro camera (one per room per stay)
Daily cultural activities, including lei making, ukulele lessons, and hula lessons
Big Kahuna Beach Service: chilled water, fruit, and oshibori service
Discount at Moana Lani Spa at Moana Surfrider, A Westin Resort & Spa
Discounts on Aloha Beach services, including an umbrella and two chairs
Buy one, get one free admission to Sea Life Park
20 USD gift card valid towards men’s and women’s apparel at Reyn Spooner at Sheraton Waikiki (not applicable toward sale items or other discounts)