Guests must be 18 years or older with photo identification to reserve a room.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Políticas de check-in/check-out
Early Departure Policy
An early departure fee may be imposed on guests departing prior to their scheduled departure date. Fees may be up to 50% of one night's room revenue. Please contact the hotel for further information.
The hotel is ADA compliant.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Pets are not allowed. Only seeing eye dogs are allowed. No other pets are permitted.
Políticas de pagamento
Check Cashing Policy
Check cashing services are available to guests who present a valid, major credit card (photo identification). There is a limit of $100 per day. and $250 per week (stay).
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
Resort Charge Policy
A daily resort charge of 29.32 USD per room (including tax) will be billed directly to each guest room for a variety of amenities and services. The resort charge rate and inclusions are subject to change. The following amenities and services are included:
Wireless High Speed Internet Access in guest rooms and public areas
Wireless High Speed Internet Access in Waikiki (one per room per stay); vendor has a kiosk at the Sheraton Princess Kaiulani
Unlimited local, long-distance, 1-800, and international telephone calls
Access to PressReader’s 5,000 newspapers and magazines in multiple languages
Two 500 mL bottles of water replenished daily (based on usage)
Children aged 5 and younger eat for free at Pikake Terrace Restaurant’s breakfast buffet
Children aged 6 to 12 eat for free at Pikake Terrace Restaurant’s breakfast buffet with one paying adult per child
Rental of GoPro camera through Sharpshooter Imaging at Moana Surfrider, A Westin Resort & Spa
Daily cultural activities, including lei making, ukulele lessons, hula lessons, and kukui nut bracelet making
Big Kahuna Beach Service (use of sand chair and fresh towels)
Whole fruit and water service provided twice daily between 10am and 2pm (when seated in designated area on Waikiki Beach)
Discount at Moana Lani Spa at Moana Surfrider, A Westin Resort & Spa
Discounts on Aloha Beach services and activities
Buy one, get one free admission to Sea Life Park
20 USD gift card valid towards men’s and women’s apparel at Reyn Spooner at Sheraton Waikiki (not applicable toward sale items or other discounts)