Sheraton Club Lounge Closed Until February 28, 2018
Until February 28, 2018, the Sheraton Club lounge is closed for renovation. During this time, guests can enjoy breakfast in Feast Restaurant and Happy Hour in the Lobby Lounge on the first floor. Please contact the hotel for additional information.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Connecting Room Policy
Connecting rooms are not available.
Extra Bedding Policy
Only Deluxe Suites and higher room classes can accommodate an extra bed. A fee of 218 CNY plus a 15% service charge applies per bed per night.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Check-In & Checkout Policies
Early Arrival Policy
If a guest checks-in before 6am, a charge of one night's stay will be applied to the reservation. If a guest checks-in between 6am and 11am a charge of 50% of the room rate will be applied to the reservation. There is no charge for check-in between 11am and 3pm; however, check-in is purely subject to hotel availability.
ID Requirement Policy
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Late Checkout Policy
A late checkout between noon and 2pm is subject to availability but does not incur a fee. A late checkout between 2pm and 6pm incurs a fee of 50% of the nightly room rate. A late checkout after 6pm incurs a fee of 100% of the nightly room rate.
Rooms that are accessible to guests with disabilities can be requested in advance and are subject to availability. Three guest rooms feature wheelchair-accessible bathrooms.
Pets are not allowed.
A visa is required for all international travelers.
Health & Well-Being Policies
Smoking is allowed in designated areas in the restaurants and bars, and smoking rooms are available upon request.
Check Acceptance Policy
No personal checks are accepted.
Credit Card Policy
Third-party credit card payments are not accepted.
Third party credit card payments are not accepted. Please contact the hotel for further information.