Sheraton Club Lounge
Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Pool Closure: March 12 - April 16, 2014
From March 12 through April 16, 2014, the pool is closed for repair. Please contact the hotel for further information.
The hotel offers facilities accessible to guests with disabilities, two accessible guest rooms, and wheelchair access.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Age Requirement Policy
Guests must be 17 years or older with photo identification to reserve a room. Guests under 17 years of age must be accompanied by an adult. Acceptable forms include a Chinese ID, passport, or HK/Macau permit.
The hotel does not offer check cashing services.
Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested in advance. Please contact the hotel directly to make these arrangements.
Early Departure Policy
An early departure fee may apply for guests departing prior to their scheduled departure date. Fees may be up to 100% of the remaining length of stay.
Early Arrival Policy
Check-in before 3pm is offered based on availability.
Extra Bedding Policy
Rollaways and cribs are subject to availability. Please contact the hotel for further information.
Family Plan Policy
Children who are 17 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Gift Certificate Policy
To redeem a gift certificate, please contact the hotel directly. Guests must fax or email a copy of the gift certificate at the time of booking. The original certificate must be presented upon check-in.
For security purposes, valid government photo identification is required at check-in. All non-local guests must show a valid passport. Each passport will be scanned and all information confidentially recorded in accordance with Chinese government regulations.
Late Checkout Policy
Late checkout between 12pm and 6pm will result in a charge of 50% of the nightly room rate. Late checkout after 6pm will result in a full night's charge.
Pets are not allowed.
The hotel accepts third party payment. Please contact the hotel directly to pay by credit card authorization, bank transfer, or a check from a local company.
We are pleased to accommodate requests for smoking or non-smoking guest rooms. Smoking is not allowed in any indoor public areas, including meeting spaces and dining venues.
Foreign guests must have both a valid visa and passport. Please contact the hotel for further information.