Sheraton Dubai Mall of the Emirates Hotel

  • Sheikh Zayed Road, al Barsha 1,
  • Mall of the Emirates
  • Dubai,
  • United Arab Emirates
  • Map

Sheraton Dubai Mall of the Emirates Hotel
Announcements

Special Conditions

Currency Fluctuations

Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Hotel Policies

3:00 PM     12:00 PM

Disability Access Policy

The hotel has two Disability Access Rooms. They can be reserved in advance by calling the hotel or arranged upon check-in, subject to availability.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Age Requirement Policy

Guests must be at least 21 years old to reserve and check into a guest room.

Babysitting/Child Care Policy

Babysitting service is available upon request and for a fee. Please contact the Concierge Desk for more information.

Check Policy

We are pleased to accept company checks as a form of payment; valid identification is required upon check-in. Personal checks are not accepted.

Connecting Room Policy

Connecting guest rooms and suites are available upon request, subject to availability. Contact the hotel directly to request a connecting room. Please note that Deluxe Suites do not connect to other guest rooms or suites.

Dress Code

Please note that guests are required to dress according to cultural standards in all public areas and in the Mall. Pants or skirts should be no shorter than knee length and sleeves should arrive at the elbow. In the pool areas, standard swimwear is acceptable.

Early Departure Policy

We are pleased to offer early departures. Guests who have confirmed a prepaid reservation are subject to the terms and conditions of the rate booked.

Early Arrival Policy

We are pleased to offer early check-in upon request, subject to availability. Early check-in after 11am is complimentary when available. To guarantee early check-in, we recommend guests reserve their room for the night prior to arrival.

Extra Bedding Policy

We offer rollaway beds and cribs upon request, subject to availability. Guest rooms accommodate a maximum of one extra bed and one crib. Rollaway beds will incur an additional fee while cribs are complimentary.

Facility Use Policy

Use of the pool deck and spa facilities, such as the sauna, steam room, and whirlpool, are complimentary to in-house guests. External guests will be charged a fee.

Club Lounge facilities are available exclusively to in-house guests, according to room type reserved.

Family Plan Policy

Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult.

Gift Certificate Policy

While the hotel is pleased to accept gift certificates, subject to availability. Photocopies of the gift certificate are not permitted or redeemable, and certificates are non-transferable. Please note that lost, stolen, damaged, or destroyed certificates will only be replaced with proof of purchase. See terms and conditions of the gift certificate for additional information. Please contact the hotel in advance to make a reservation.

ID Requirement

All guests are required to present a valid government-issued photo ID upon check-in.

Late Checkout Policy

We are pleased to accommodate late checkouts. In the case of a late checkout between 2pm and 6pm, a fee equal to 50% of the current room rate will apply. For checkouts after 6pm, a fee equal to a full night’s room rate will apply.

Package Handling Policy

We are pleased to receive packages on guests' behalf, at no additional fee.

Pet Policy

Pets are not allowed.

Payment Policy

The hotel requires a deposit or full payment upon check-in, for all bookings.

Pool Policy

Children must be supervised by an adult at all times in the pool area. A hotel lifeguard is provided during service hours.

Smoking Policy

An 500 AED cleaning fee will be charged to any guest who smokes in a non-smoking room.

Visa/Passport Policy

Guests with a European passport may obtain a visa upon arrival at the airport in the UAE. However, African, Middle Eastern, Asian, and American passport holders must obtain a visa prior to arrival in the UAE. Please contact the hotel or your local embassy to confirm entry requirements or to make visa arrangements.