Sheraton Memphis Downtown Hotel


Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

Norme dell'hotel

15:00     12:00

ADA Policy

The hotel is compliant with ADA. Several accessible guest room types are available. Please contact the hotel directly to inquire about availability.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Check Policy

Check-cashing services are available to registered guests who present valid identification. There is a limit of 100 USD per day. SPG Gold guests may cash checks of up to 200 USD per stay, and SPG Platinum guests may cash up to 300 USD per stay. Requests are subject to cash availability.

An ATM is also available inside the hotel.

Catastrophe Policy

Reservation cancellation penalties will be waived in the event of weather-related emergencies causing hazardous driving conditions or airline cancellations.

Connecting Room Policy

Connecting rooms, separated by common double doors, are available but not guaranteed and must be requested in advance. Please contact the hotel directly for arrangements.

A room with one king bed can connect to a room with two double beds, and a parlor or hospitality suite can connect to a room with one king bed or two double beds.

Dress Code

Swimwear is not permitted in the lobby area.

Early Departure Policy

Early departure prior to the confirmed checkout date will be charged 50 USD.

Early Arrival Policy

Early arrival is subject to availability at check-in. Check-in prior to 12pm will incur a 50 USD fee. Check-in after 12pm will be allowed at no extra fee.

Extra Bedding Policy

Cribs and rollaway beds are available on a complimentary basis; limit one per room. Rooms with a king-size bed can accommodate an additoinal bed.

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the hotel directly by phone or email Gift certificates are valid only for this location.

ID Requirement

For security purposes, valid photo identification is required at check-in. Valid photo identification is also required to issue duplicate room keys or cash checks. Acceptable forms of identification must be government issued.

Late Checkout Policy

Checkout time is 12pm. Late checkout after this time may incur a full night's charge plus tax. Please contact the hotel for further information.

Noise/Disturbance Policy

Please be advised that the hotel does not allow parties in any of the guest rooms and there is a maximum of 5 people allowed in any of the guest rooms at any one time. Having a party or creating a disturbance in any of our guest rooms may result in the eviction from the premises and forfeiture of that night’s stay.

Property Damage Policy

Guests will be responsible for any property damages caused in a guest room or public area. Fees will be charged based on the damages that occurred.

Package Handling Policy

A package handling fee applies for all incoming and outbound packages. Please contact the hotel directly for exact fees.

Pet Policy

Dogs up to 80 pounds are permitted in pet-designated rooms.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

We accept all major credit cards and cash for payment. In addition to the credit card requirement for reservations, a valid credit card must be presented at check-in. If a guest wishes to pay cash at check-in or checkout, a credit card must still be provided.

Pool Policy

Children under 12 must be accompanied by an adult at all times.

Smoking Policy

All guest rooms and public spaces are 100% non-smoking.  A cleaning fee of 250 USD will be charged to any guest who violates the smoking policy.

Tax Exempt Policy

A valid government ID and credit card or tax exemption form must be presented at time of check in.

Voucher Acceptance Policy

Voucher bookings must be made directly with the hotel. All vouchers are subject to availability. For additional information, please call the hotel or email

Waitlist Policy

Hotel does offer a waitlist. Please contact the hotel directly by phone or via email at to be placed on the waitlist.