Sheraton Charlotte Hotel
Sheraton Club Lounge
Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.
Hotel Renovations Through August 31, 2014
Through August 31, 2014, the hotel is undergoing renovations. During this time, two elevators are still available and the outdoor pool is open. Please contact the hotel for further information.
The hotel is compliant with the American with Disabilities Act. ADA-compliant guest rooms are available and feature handrails, lowered sinks, raised toilet seats, and roll-in showers.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room and check in.
Check cashing services are available to SPG Platinum guests who present valid photo identification. There is a limit of 100 USD.
Connecting Room Policy
Connecting rooms are available but not guaranteed and need to be requested. Please contact the hotel directly to make these arrangements.
Early Departure Policy
An early departure fee will be imposed on guests who check out before their reservation’s scheduled departure date. Guests may change their date of departure without penalty until midnight on their day of arrival. After midnight, a fee of up to one night’s room rate plus tax will apply. Please contact the hotel for more information.
Gift Certificate Policy
To redeem a gift certificate, please contact the hotel directly.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Pets weighing up to 80 pounds are allowed. A refundable deposit of 75 USD is due at check-in. Guests must also sign a waiver at check-in.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
All guest rooms and public spaces are 100% non-smoking. A $200 USD cleaning fee will be charged to any guest who violates the smoking policy.
Hotel does not offer a waitlist.