Guests must be 18 years or older with photo identification to reserve a room.
Connecting Room Policy
Connecting Duplex Pool Villas are available upon request, subject to availability. Please contact the resort directly to make a reservation.
Family Plan Policy
Children 12 years old or older may sleep on their villa's existing daybed, for a supplementary fee, when the villa is shared with a paying adult. Children 13 years old and up are charged as adults. Please note that one villa can accommodate no more than two adults and two children under 12.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
The resort does offer a waitlist. Please contact the resort directly to be placed on the waitlist. Guests should provide a phone number and will be called if a villa becomes available.
Check-In & Checkout Policies
Early Arrival Policy
The resort is pleased to accommodate early arrivals upon request, subject to availability. To guarantee early check-in, guests must reserve the villa for the night prior to arrival, at the full rate.
Early Departure Policy
Early departures will be treated as cancellations and will result in a 100% cancellation fee for all remaining accommodation dates. Please contact the resort for further information.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Late Checkout Policy
Late checkout is available upon request, subject to availability. Please contact the resort directly to make your request.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Babysitting/Child Care Policy
Babysitting services are available for guests up to 12 years old, for a fee. Please note that reservations must be made at least 24 hours in advance and services are limited to in-villa babysitting. Please contact the Front Desk or Concierge Desk to make a reservation.
Please note that swimwear is not permitted in the lobby or resort restaurant.
Pets are not allowed.
Children 12 years old and younger must be supervised by a parent or guardian at all times while at their villa pool.
SPG Participation Disclaimer
All rooms at the Sheraton Hua Hin Pranburi Villas are villas; therefore, Starpoint Award reservations must be booked at a higher Starpoint rate through your local customer contact center.
Health & Well-Being Policies
Please note that all guest villas are non-smoking and, per Thai law, smoking is not permitted in the resort’s restaurant or public areas. However, there are designated smoking areas throughout the resort. A 200 USD cleaning fee will be charged to any guest who violates the smoking policy.
We regret that we do not accept personal checks. However, registered guests may cash travelers checks based on the current exchange rate.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the resort directly.
We accept international credit cards for payment. All guests must present a major credit card upon check-in, for incidentals.
Third party billing should be arranged in advance by calling the resort at (66)(32) 708 080.