Due to severe damage from Tropical Cyclone Winston, the resort will not be accepting any arrivals until November 30, 2016, or later. This applies to all reservations, both new and existing. Existing reservations must be either postponed to a later date or canceled without penalty. Please email firstname.lastname@example.org or speak to your travel agent to discuss your options, which are:
We apologize for any inconvenience and hope to welcome you at our resort at a later date.
From Nadi International Airport (NAN), the resort can be reached via catamaran, helicopter, Jet Ski, and water taxi. For more information or to confirm transportation at least 48 hours before your arrival, please contact the resort directly. Additional information can be found in our Transportation Options.
One accessible Island Breeze Room is available for guests with disabilities. To book this room, please contact the resort directly.
Alcoholic beverage service is restricted to those 18 years or older with valid identification.
Guests must be 18 years or older to reserve a room.
We offer connecting rooms based on availability at the time of booking. Guests can confirm in advance at no additional charge.
A 3% administration fee applies to all transactions settled by a credit card or international debit card. This fee will be added to the transaction total.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
At check-in, you will be asked to confirm your departure date and departure transfer. You may be able to change this date without a penalty, if your rate plan permits and if you do so before the end of your arrival day. After reconfirming your departure date, if you decide to leave earlier, you may be charged an early departure fee. Cancellation or amendment fees may also be charged for a departure transfer that is changed after your day of arrival.
Early check-in is not guaranteed and is subject to availability at the time of arrival. If a room is available prior to check-in time, guests will be able to check-in at no additional cost. To guarantee early arrival, guests must reserve the room for the previous night.
Rollaway beds are not available at the resort. One baby cot can be placed in any room to accommodate an infant 2 years or younger, with the exception of Tokoriki Ocean View Retreats and Tokoriki Beachfront Retreats.
Children 12 years and under sleep for free in the existing bedding of a room shared with a paying adult. Families with more than two adults and one infant (2 years and over) can be accommodated in either Island Family Suites or connecting rooms. Ocean Breeze Rooms connect with Beachfront Rooms and can accommodate a party of four. Select Island Family Suites connect with Ocean View Rooms to accommodate up to six guests.
To purchase or redeem a gift certificate, please contact the resort directly.
Late checkout is offered but subject to availability on the day of departure. Late checkouts after 2pm incur a fee equal to a full night's room rate.
For guests wishing to arrive at the resort directly, without completing registration formalities at the Sheraton Fiji Resort on the mainland, private transfers may be arranged if arrival at the Sheraton Resort & Spa, Tokoriki Island, Fiji is no earlier than 3pm. Please advise the resort of any arrangement made in advance by emailing email@example.com.
Pets are not allowed with the exception of service animals. Prior arrangements need to be made with the Front Office Manager for admittance of service animals on the property.
At check-in, all guests must provide a method of payment for incidental charges of 150 FJD per adult per night, in addition to full accommodation charges. A credit card is preferred, but a cash deposit is acceptable. If accommodation charges have been prepaid, the accommodation does not need to be charged again, however a fee of 150 FJD per adult per night is still required.
This preauthorization amount is based on an average of what most guests spend daily at our resort, and covers charges that may be incurred during one’s stay. Such charges may include but are not limited to dining venues, room service, movies, High Speed Internet Access, telephone, spa, golf, and retail purchases. Restaurants, bars, and the spa are cashless venues, with the exception of the Fiji Premium Club House. Any charges incurred at these venues must be charged back to one’s room or can be paid by credit card directly at the venue.
If room charges exceed the preauthorization amount at any time during a stay, guests will be asked to settle the account at the front desk, and an additional pre-authorization will be taken for the remainder of their stay.
While no funds will be transferred from a credit card account to the resort until checkout, the credit card company will reserve this amount as a guarantee to the resort, which may limit the credit available for other purchases. If a guest chooses an alternate method of payment to settle a bill at checkout, the credit card company may take several days to cancel the preauthorization. The resort has no control over this process and is not responsible for any resulting fees. If a cash deposit is provided at check-in, the unused balance will be refunded at checkout.
Please be advised that this is a non-smoking resort, and smoking in guest rooms is strictly prohibited. A cleaning fee of 350 FJD will be applied to your stay if smoking is detected in the room. Smoking is only permitted on the private terrace.