Guests must be 17 years or older with photo identification to reserve a room. Minors must be accompanied by an adult at all times.
Connecting Room Policy
We are pleased to offer a limited number of connecting rooms. Please note that connecting rooms cannot be confirmed in advance and are subject to availability at check-in.
Extra Bedding Policy
Fees apply for rollaway beds while cribs are complimentary. Extra beds are provided based on availability.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds may incur extra charges; cribs are included in the cost of the room.
The hotel does not maintain a waitlist.
Check-In & Checkout Policies
Early Arrival Policy
Early check-in is available upon request, subject to availability. Arrivals before 9am will be charged for the previous night. Arrivals between 9am and 12pm will be charged a fee equal to 50% of the best available rate. Please contact the hotel directly to make arrangements.
Early Departure Policy
We are please to accommodate early departures upon request. Guests may change the departure date without penalty if the rate plan permits.
All guests are required to present a valid government-issued photo ID upon check-in. A copy of the ID will be retained during the guest’s stay.
Late Checkout Policy
We are pleased to accommodate late checkouts. In the case of a late checkout before 4pm, a fee equal to 50% of the best available rate will apply. For checkouts after 4pm, a fee equal to a full night’s best available rate will apply.
The hotel offers disability accessible rooms and facilities throughout its public spaces.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Babysitting/Child Care Policy
The hotel does not provide babysitting or child care services.
The hotel may cancel reservations, without liability, due to acts of God, government authority, disaster, strikes, civil disorders, terrorism attacks or other emergencies, any of which make it illegal or impossible for the hotel to perform it's obligations.
Minimum appropriate casual attire is required throughout the hotel.
Facility Use Policy
Children under 13 years of age are not permitted in the Sheraton Club Lounge.
Package Handling Policy
All packages will be received at the Concierge Desk. There are no handling fees; however, guests must notify the hotel in advance if a package delivery is expected.
Pets are not permitted in the hotel.
Children under 12 years must be supervised by an adult at all times in the pool area. Pool attire is permitted in the pool area only.
A valid passport is required upon check-in and must be valid for at least six months after the date of arrival. For more information on visa requirements and fees, including Visa-On-Arrival, we recommend that guests contact the Indonesian Embassy in their respective country.
Health & Well-Being Policies
Guests must conduct themselves in an orderly manner and comply with applicable laws. The hotel is entitled to remove any person who causes noise or disturbance that is objectionable, improper, or undesirable.
While designated smoking guest rooms are available, all public places are smoke-free. A 1,500,000 IDR cleaning fee will be charged to any guests who violates the smoking policy.
Check Acceptance Policy
Personal checks are not accepted.
Credit Card Policy
In addition to the credit card requirement for reservation, a valid credit card must be presented upon check in. If a guest wishes to pay cash at check in or check out, a credit card must still be provided.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
We are pleased to honor gift certificates with advance reservations. Confirmation is subject to availability and the original gift certificate must be presented at check-in. Guests must fax a copy of the gift certificate to the reservation department for validation prior to arrival.
Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until checkout, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Guests can also pay via bank transfer prior to arrival. A pro forma invoice will be issued, and a copy of the bank transmission should be mailed to our reservation office.
Tax Exempt Policy
Hotel does not exempt taxes. Guests should contact the Tax or Ministry of Foreign Affairs Office for further guidance.