A new Value Added Tax of 5% is expected to be introduced in the United Arab Emirates on January 1, 2018. If VAT is introduced, it will be adjusted on the guest bill upon departure.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
Connecting Room Policy
Connecting rooms are available but not guaranteed. Please contact the hotel directly in advance to request connecting rooms.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Check-In & Checkout Policies
Early Arrival Policy
Check-in time is 3pm. Guests arriving prior to the standard check-in time can arrange early check-in for a fee. The fee will depend on the arrival time and can be confirmed by contacting our reservations department directly at (971)(4) 2071203 or firstname.lastname@example.org
For security purposes, valid photo identification is required at check-in. Acceptable forms include a Emirates ID or passport. Please note, a driver's license is not considered to be a valid form of identification.
Late Checkout Policy
The late checkout fee varies, depending on the time of departure. For late checkouts between 1pm and 6pm, the fee is 60 AED per hour. Checkouts after 6pm will be charged one night’s room rate plus tax.
The hotel’s public areas, including a public bathroom, are accessible to guests who use wheelchairs. Three guest rooms are accessible to guests with disabilities.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Lost and Found Policy
As per local authority requirements, any valuables left behind by a guest will be handed over to Dubai Police if unclaimed within 6 months from check-out date.
Any perishable items or items risking contamination will be discarded immediately as per local authority directives.
All non-perishable items or valuable items will be held by the hotel for 6 months after the guest's check-out date.
Pets are not allowed in the hotel.
For nationalities requiring entry visas, processing requires approximately 7 working days, subject to the approval of immigration. The processing fee is non-refundable once submitted. Please contact the hotel's reservations department for further information.
Health & Well-Being Policies
Due to high occupancy levels, rooms booked as smoking or non-smoking at the time of reservation may not always be available at check-in. We will do our very best to provide you with the room type originally booked.
Check Acceptance Policy
Personal cheques are not accepted.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
Non-residents wishing to pay for a hotel guest by credit card must contact the hotel directly thru email: email@example.com. For security reasons, do not send credit card details via email. The hotel will send a credit card payment authorization link thru secure network from a financial institution.