Qatari couples must present their wedding certificate upon check-in.
For all bookings made for Qatari nationals please note that we will follow the age restrictions as per local regulations and Qatari legislation.
As per a new international law, we can no longer provide blankets, bumpers or pillows along with the cribs. If guests wish to have these items they will need to provide their own.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Check-In & Checkout Policies
Early Arrival Policy
Guests checking into the hotel prior to the allowed check-in time will be charged a fee, depending on the check-in time. For check-ins before 7am, the fee will be equal to 100% of the room rate plus taxes. From 7am – 10am, the fee will be equal to 50% of the room rate. From 10am – noon, the fee will be equal to 25% of the room rate. Subject to availability of room and confirmation.
Early Departure Policy
An early departure fee of one night's room rate will apply to guests who checkout prior to the departure date confirmed at check-in without providing 24 hours advance notice. Please contact the hotel for further information.
Late Checkout Policy
Late checkout fees vary. A late checkout until 4pm is complimentary, subject to availability. For checkouts between 4pm and 6pm, the fee is equal to 25% of the nightly room rate. For checkouts between 6pm and 8pm, the fee is equal to 50% of the nightly room rate. For checkouts after 8pm, the fee is equal to one night.
Alcohol is available in all restaurants. Alcohol is not available in the hotel lobby or in-room minibars; however, it can be served via in-room dining.
Facility Use Policy
Children under 18 years of age are only permitted in the Sheraton Club Lounge during breakfast service.
Pets are not permitted.
The hotel can request an entry visa on a guest’s behalf, subject to approval by local authorities. A request with all details should be submitted at least four working days (excluding Fridays and Saturdays) prior to the guest’s arrival date. This service requires that the guest stays at the Sheraton Doha Resort & Convention Hotel throughout the entirety of the stay in Qatar.
Health & Well-Being Policies
Smoking is not permitted in the Sheraton Club Lounge.
Check Cashing Policy
No personal checks are accepted.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.