Sheraton New York Times Square Hotel Announcements & Policies


Sheraton Club Lounge

Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.

Hotel Policies

3:00 PM     12:00 PM

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older with valid identification.

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve and check-in to a room.

EMV/Chip & PIN Credit Card Policy

Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel.  If you are not aware of the PIN for your chip credit card, or are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN. 

Check Policy

Checks are not accepted as a method of payment at check-in.

Check cashing services are available to guests who present a valid American Express, Diners Club, Carte Blanche, or driver's license. There is a limit of $200 per stay.

Credit Card Policy

Third-party payment must be arranged at least 48 hours in advance. For upcoming reservations, please call (212) 841-6752. The hotel no longer allows same-day authorizations.

Extra Bedding Policy

Extra bedding and rollaway beds are not allowed in any room in the hotel.  King and queen bedded rooms have maximum occupancy of 2 adults.

Occupancy Policy

Each Sheraton Club Room has a maximum occupancy of two adults and two children.

Package Handling Policy

There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.

Pet Policy

Dogs up to 40 pounds are allowed in guest rooms.

Credit/Debit Card Policy

Debit and credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until checkout, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution, and the hotel will not be responsible for any resulting fees or charges.

For the convenience of our Chinese guests, we accept the UnionPay Card.

Payment Policy

A valid credit card is required at check-in for payment of the room, taxes, and incidentals. If a guest is paying cash, a deposit equal to room rate, taxes, and $75 per day will be collected at check-in.

Please call  the hotel at (212) 841-6400 between 9am and 5pm daily to arrange third party charges. The hotel no longer accepts credit card authorization forms. After hours, please call the front desk at (212) 581-1000.

Safety/Security Policy

Due to safety concerns, microwaves are not allowed in guest rooms.

Smoking Policy

The hotel is 100% smoke-free.

Suite Policy

The hotel has 29 suites. Please contact the Reservation Supervisor or manager directly at (212) 841-6400 to reserve.

Voucher Acceptance Policy

Vouchers accepted from pre-approved companies only.