Guests must be 18 years or older with photo identification to reserve a room.
Connecting Room Policy
Connecting rooms are available upon request and subject to availability. Please contact the hotel directly to make arrangements.
Cribs are provided upon request free of charge. The hotel does not provide blankets, bumpers, or pillows with cribs; guests will need to bring their own.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds may incur extra charges; cribs are included in the cost of the room.
Check-In & Checkout Policies
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and/or proof-of-age card. Photo identification must also match the name that is on the reservation.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
The hotel allows dogs and other animals that weigh a maximum of 18 kilograms (40 pounds). Pets heavier than 18 kilograms may be accepted at the hotel’s discretion. Please inform the reservation department before your arrival if you plan to bring a pet.
Guest must sign a pet waiver at check-in regarding damage and cleaning. Pets are not allowed in the hotel’s dining venues; this exclusion does not apply to service animals. A pet must be kept on a leash and wear a muzzle while in the hotel’s common areas. Dogs are provided with specially designed Sheraton Sweet Sleeper® Dog Beds and water and food bowls. Please contact the hotel for more information.
Check Acceptance Policy
The hotel does not accept personal checks or travelers as payment.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
A non-guest wishing to pay for a guest in the hotel must request an authorization form prior to the guest's arrival. The non-guest will need to specify what can be charged to the credit card and return the form by fax.
Guests wishing to pay by company invoice must send a fax with request of invoice. All direct billing must first be approved by the hotel’s accounts department prior to the guest’s arrival. Please specify on the fax which charges should be invoiced back to the company.