From October 1 through November 22, 2018, the hotel will be closed. Please contact the resort for further information.
Age Requirement Policy
Guests must be 18 years or older to reserve or check-in to a room. Children under 12 years must be accompanied by an adult throughout the resort.
Connecting Room Policy
The resort does not offer connecting rooms. Adjoining rooms may be requested and are subject to availability at check-in.
Extra Bedding Policy
We are pleased to offer rollaway beds and cribs for a nightly fee, subject to availability.
Family Plan Policy
Children who are 5 or younger sleep for free in the existing bedding of a room shared with a paying adult. Adult rollaways, child rollaways and cribs may incur extra charges. Children up to 3 years old receive free breakfast. Breakfast and onsen charges apply for children 4 or older.
Check-In & Checkout Policies
Early Arrival Policy
Standard check-in time for the hotel is 3pm. We are pleased to accommodate early arrival for an additional fee of 1,000 JPY per hour subject to availability. To guarantee early check-in, please include the previous night in your reservation.
Early Departure Policy
An early departure fee may be imposed on guests departing prior to their scheduled departure date. Fees may be up to 100% of the confirmed length of stay. Please contact the resort for further information.
All international travelers must present a valid passport at check-in.
Late Checkout Policy
Standard checkout time is 12pm. We are pleased to offer late checkout for an additional fee of 1,000 JPY per hour subject to availability. To guarantee late checkout, please include the following night in your reservation.
Alcoholic beverage service is restricted to those 20 years or older with valid identification.
Yukatas/robes may not be worn in public areas.
Pet are not allowed, with the exception of guide dogs.
The hotel is unable to assist with visa applications. Guests should check visa requirements with the Japanese embassy in their home country.
Health & Well-Being Policies
Loud noises and disturbances to other guests are not permitted in guest rooms or in resort facilities at any time. Guests must conduct themselves in an orderly manner and comply with applicable laws. The resort reserves the right to remove any person whose actions are objectionable, improper, or undesirable.
All guest rooms and public spaces are non-smoking, with the exception of the designated smoking section on the first floor, open 24-hours. A cleaning fee will be charged for smoking in guest rooms.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
The resort is pleased to accept gift certificates based on availability. The original gift certificate must also be presented at check-in. Terms and conditions apply. Please contact the resort for reservations and availability.
The resort accepts cash, credit cards, and bank transfers as methods of payment. Advance arrangements are required for payment by bank transfer. Checks are not accepted.