The resort cannot control weather, snow or ski conditions. Cancellation penalties will not be waived and guests will be responsible for all cancellation fees based on the rate booked. Please take this into account prior to making reservations.
Hotel Closure: April 15 - 26, 2018
From April 15 through April 26, 2018, the hotel will be closed. Please contact the resort for further information.
Hotel Closure: May 7 - June 30, 2018
From May 7 through June 30, 2018, the hotel will be closed. Please contact the resort for further information.
Hotel Closure: October 1 - November 22, 2018
From October 1 through November 22, 2018, the hotel will be closed. Please contact the resort for further information.
Age Requirement Policy
Guests must be 18 years or older to reserve or check-in to a room. Children under 12 years must be accompanied by an adult throughout the resort.
Connecting Room Policy
The resort does not offer connecting rooms. Adjoining rooms may be requested and are subject to availability at check-in.
Extra Bedding Policy
We are pleased to offer rollaway beds and cribs for a nightly fee, subject to availability.
Family Plan Policy
Room rates include the accommodation of children (5 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Check-In & Checkout Policies
Early Arrival Policy
Standard check-in time for the hotel is 3pm. We are pleased to accommodate early arrival for an additional fee of 1,000 JPY per hour subject to availability. To guarantee early check-in, please include the previous night in your reservation.
Early Departure Policy
An early departure fee may be imposed on guests departing prior to their scheduled departure date. Fees may be up to 100% of the confirmed length of stay. Please contact the resort for further information.
All international travelers must present a valid passport at check-in.
Late Checkout Policy
Standard checkout time is 12pm. We are pleased to offer late checkout for an additional fee of 1,000 JPY per hour subject to availability. To guarantee late checkout, please include the following night in your reservation.
Alcoholic beverage service is restricted to those 20 years or older with valid identification.
Yukatas/robes may not be worn in public areas.
Pet are not allowed, with the exception of guide dogs.
The hotel is unable to assist with visa applications. Guests should check visa requirements with the Japanese embassy in their home country.
Health & Well-Being Policies
Loud noises and disturbances to other guests are not permitted in guest rooms or in resort facilities at any time. Guests must conduct themselves in an orderly manner and comply with applicable laws. The resort reserves the right to remove any person whose actions are objectionable, improper, or undesirable.
All guest rooms and public spaces are non-smoking, with the exception of the designated smoking section on the first floor, open 24-hours. A cleaning fee will be charged for smoking in guest rooms.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
The resort is pleased to accept gift certificates based on availability. The original gift certificate must also be presented at check-in. Terms and conditions apply. Please contact the resort for reservations and availability.
The resort accepts cash, credit cards, and bank transfers as methods of payment. Advance arrangements are required for payment by bank transfer. Checks are not accepted.