Typically, guests must be 21 years or age or older with photo identification to reserve and check in to a room.
Between March 1 and March 31, guest must be 25 years or older with photo identification to reserve and check in to a room.
Connecting Room Policy
If connecting accommodations are required, please clearly make the request at the time of the reservation. The resort will make every effort to accommodate requests but cannot guarantee connecting rooms.
King rooms connect to Double Queen rooms and may be requested in Resort View, Pool View and Bay View categories.
Extra Bedding Policy
A limited number of rollaway beds are available for an additional fee per night. Rollaway beds may only be added to King-bedded rooms.
Family Plan Policy
Room rates include the accommodation of children (18 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
All reservations must be guaranteed with a credit card at the time of booking.
Check-In & Checkout Policies
Early Arrival Policy
Early check-in is available based on room availability at the time of check-in. If a room is not available at the time of arrival, guests may store their luggage and use the resort facilities until a room is ready.
Early Departure Policy
An early departure fee of 75 USD applies to guests checking out prior to their departure date confirmed at check-in. Please contact the hotel for further information.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation.
Late Checkout Policy
Late checkouts are based on availability. Please contact the front desk to make your request. Charges may apply.
The hotel is compliant with ADA. ADA compliant guest rooms are available.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Dogs up to 40 pounds are allowed. No other pets are permitted. There is a 50 USD per stay fee. Please advise of the dog during the reservation process. A damage waiver must be signed at check-in, and dogs must be kept in kennels or a pet carriers if left unattended in the room. No more than two dogs are permitted per room.
Health & Well-Being Policies
Parties in guest rooms or suites are not allowed. We ask that all non-registered guest curtail their visits by 11pm to ensure quiet for all guest. If you are interested in hosting a party at the hotel, please contact our Banquet and Group Sales Department.
Pool and fitness facilities are reserved for registered guests only. Noise is expected to be at a minimum at all times.
All guest rooms are 100% non-smoking. The hotel has designated smoking areas outside of hotel. A 200 USD cleaning fee will be charged to any guest who violates the smoking policy.
Check cashing services are available to guests who present a valid, major credit card and photo identification. There is a limit of 50 USD per day.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Policy
Gift certificates for complimentary stays may only be booked directly by the hotel. Reservations booked via the central call center will not be honored for complimentary stays. Please contact the resort directly for more information.
Resort Charge Policy
The daily resort fee is not included in the guest room rate and includes the following:
10% discount on golf, and tennis facilities (additional fees may apply depending on services chosen)
10% discount on all marina recreation vehicle rentals
Complimentary resort shuttle service (seasonal availability)
Boat shuttle to and from Shell Island at a discounted rate of 10 USD per person
Pier fishing access in designated areas
Private Bay Beach access
Complimentary local and toll free telephone calls.
Tax Exempt Policy
To qualify for a tax exemption, guests must meet tax exempt guidelines and present valid tax exempt paperwork at check-in.