Sheraton Club Lounge
Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.
Club Lounge Closure: December 14 - January 20, 2014
From December 14, 2013 to January 20, 2014, the Sheraton Club Lounge is closed. Please contact the hotel for further information.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Babysitting/Child Care Policy
We are pleased to offer onsite babysitting services through a third-party vendor for up to three children. There is a three-hour service minimum and an hourly fee will apply, as well as an extra charge for staff taxi transportation to and from the hotel after 11pm.
Connecting Room Policy
Connecting rooms are available upon request and cannot be guaranteed in advance. Please contact the hotel directly to make these arrangements.
Early Departure Policy
While we are pleased to accommodate early departures, a fee equal to 50% of one night's room rate will apply.
Extra Bedding Policy
Cots are available upon request for a nightly fee and cannot be guaranteed in advance. Rooms with two double beds cannot accommodate a cot. Cribs are available free of charge.
Family Plan Policy
Children 17 and under sleep free in existing room bedding.
Gift Certificate Policy
Gift certificates are accepted. Gift certificate must be presented at check-in. To purchase or redeem a gift certificate, please contact the hotel directly.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver's license, passport and/or proof of age card. Additionally a valid credit card will also be required at check-in.
In an effort to create a peaceful environment for all guests, the hotel does not permit parties of any kind in any of our guest rooms or suites. A maximum of four guests is permitted in a suite at any one time.
Bicycles are not allowed in guest rooms.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
The Le Centre Sheraton Montreal Hotel is delighted to welcome pets. We permit one pet (36kg/80lbs or less) per guest room or suite. Please note that pets must be kept under constant supervision and will be accepted at hotel manager’s discretion. Please contact us prior to your arrival to make arrangements.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.
A valid credit card is required at check-in for payment of the room, tax and incidentals. If a guest is paying cash, a deposit equal to the room, tax and 200 CAD per stay will be collected at check-in.
For payment arrangements to a third-party credit card, please contact the hotel's accounting department at least 72 hours prior to guest's arrival. The accounting department is available Monday through Friday; after hours, please contact the manager on duty.
Children under 12 must be supervised by an adult in and around the pool area. Children under 16 are not permitted in the whirlpool.
All guest rooms, suites and public spaces are 100% non-smoking. A 200 CAD cleaning fee will be charged to any guest who violates the non-smoking policy.
The hotel does not offer waitlist.