Guests must be 18 years or older with photo identification to reserve a room.
Connecting Room Policy
Connecting rooms are available upon request and cannot be guaranteed in advance. Please contact the hotel directly to make these arrangements.
Extra Bedding Policy
Cots are available upon request for a nightly fee and cannot be guaranteed in advance. Rooms with two double beds cannot accommodate a cot. Cribs are available free of charge.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
The hotel does not offer waitlist.
Check-In & Checkout Policies
Early Departure Policy
An early departure fee may be imposed on guests departing prior to their scheduled departure date confirmed at check-in. Please contact the hotel for further information.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation.
Late Checkout Policy
Standard checkout time is 12pm. Late checkout requests are subject to availability. For late checkouts between 12pm and 4pm a fee equal to 50% of one night’s room rate will apply. For late checkouts after 4pm, a fee equal to 100% of one night’s room rate will apply.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Sheraton Saint-Hyacinthe Hotel is delighted to welcome pets. We permit one pet (18kg/40lbs or less) per guest room or suite. Please note that pets must be kept under constant supervision and will be accepted at hotel manager’s discretion. Please contact us prior to your arrival to make arrangements.
Children under 16 must be supervised by an adult in and around the pool area.
Health & Well-Being Policies
In an effort to create a peaceful environment for all guests, the hotel does not permit parties of any kind in any of our guest rooms or suites. A maximum of four guests is permitted in a suite at any one time.
All guest rooms, suites and public spaces are 100% non-smoking. A cleaning fee of 200 CAD plus taxes will be charged to any guest who violates the non-smoking policy.
Personal cheques are not accepted as a form of payment.
Cheque cashing service is only available for travelers cheques. Guest must present valid identification and the limit will be determined at the time of arrival. Other conditions may apply.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Credit/Debit Card Policy
A valid credit card is required at check-in for payment of the room and tax plus, an amount to cover incidentals. Cash or debit card payments will only be accepted with a valid credit card authorization, upon departure.
For payment arrangement to a third-party credit card, please contact the hotel’s reservation department at least 72 business hours prior to guest’s arrival. Authorization forms will not be sent within 72 hours of arrival.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
A valid credit card is required at check-in for payment of the room and tax plus, an amount to cover incidentals. Cash payments will only be accepted with a valid credit card authorization, upon departure.
For payment arrangement to a third-party credit card, please contact the hotel’s Reservation department at least 72 business hours prior to guest’s arrival. Authorization forms will not be sent within 72 hours of arrival.
Tax Exempt Policy
Supporting documentation must be received by the hotel prior to each stay. Please contact the hotel directly for details.