Requests for connecting room can be made during reservations but can not be confirmed until check-in.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
For suite bookings, please contact the hotel directly.
Check-In & Checkout Policies
Early Arrival Policy
A fee of half the room rate will apply for checking in prior to 11:30am.
Early Departure Policy
We are pleased to accommodate early departures upon request. At check-in, you may confirm departure dates and make changes accordingly. No charges will incur if changes are made before the end of your arrival day and if your rate plan permits.
Late Checkout Policy
Late checkout prior to 2pm is based on availability. Half the room rate will be charged for checkouts between 2pm and 6pm. Full room rate will be charged for checkouts after 6pm.
Accessible rooms can be requested at the time of reservation. The rooms are configured with two single beds and do not connect to any other rooms.
Pets are not allowed. Only service animals are allowed. No other pets are permitted.
A valid visa is required before entering China. Foreign guests cannot obtain an entry visa on arrival.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
To redeem a gift certificate, please contact the hotel directly.