Sheraton Xian Hotel Announcements

Hotel Policies

2:00 PM     12:00 PM

Accessibility Policy

Accessible rooms can be requested at the time of reservation. The rooms are configured with two single beds and do not connect to any other rooms.

Connecting Room Policy

Requests for connecting room can be made during reservations but can not be confirmed until check-in.

Currency Fluctuations

Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Early Departure Policy

We are pleased to accommodate early departures upon request. At check-in, you may confirm departure dates and make changes accordingly. No charges will incur if changes are made before the end of your arrival day and if your rate plan permits.

Early Arrival Policy

A fee of half the room rate will apply for checking in prior to 11:30am.

Gift Certificate Policy

To redeem a gift certificate, please contact the hotel directly.

Late Checkout Policy

Late checkout prior to 2pm is based on availability. Half the room rate will be charged for checkouts between 2pm and 6pm. Full room rate will be charged for checkouts after 6pm.

Pet Policy

Pets are not allowed. Only service animals are allowed. No other pets are permitted.

Payment Policy

The hotel does not accept third party payment.

Suite Policy

For suite bookings, please contact the hotel directly.

Visa/Passport Policy

A valid visa is required before entering China. Foreign guests cannot obtain an entry visa on arrival.