Sheraton Hong Kong Hotel & Towers
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Alcoholic beverage service is restricted to those 18 years or older with valid identification.
Check Cashing Policy
The hotel does not offer check cashing services.
Connecting Room Policy
The hotel offers connecting rooms that are subject to availability at check-in. Requests should be placed during the reservation process.
Credit Card Policy on Pre-Paid Reservation
The credit card used to reserve a pre-paid rate must be valid for the entire stay. Please present the credit card used to make the reservation upon check-in at the hotel. If you are booking on behalf of someone else, you must contact the hotel directly to arrange for third party billing.
Early Arrival Policy
In order to guarantee early check-in or check-in before 6am, we recommend booking the previous night. A charge of 50% of the daily room rate will be charged for checking in between 6am and 10am. A charge of 100 HKD plus a 10% service charge per hour will be applied for checking in between 10am and 3pm.
(Only a limited number of rooms may be available and advanced reservation is recommended. Kindly contact the hotel in advance if you need assistance to arrange early check-in. Availability is subject to change without further notice.)
Extra Bedding Policy
Rollaway beds and cribs are based on availability.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges. Rooms can accommodate a maximum of two adults and one child.
Late Checkout Policy
Half day charge will apply for checking out at 6pm. One night's full rate will be charged for check-outs occurring after 6pm.
Two adults are allowed per room at the regular rate. Rooms can accommodate a maximum of three adults; however, supplemental charges will apply. A rollaway bed is allowed in select rooms for a fee. A crib is allowed in select rooms free of charge.
Only the Deluxe Corner Suite with two double beds can accommodate two adults and two children (12 years old or younger). A rollaway bed is allowed in the suite for a fee. A crib is allowed in the suite free of charge.
Pets are not allowed.
Third Party Payment Policy
The hotel does not accept Amercan Express for thrid party payment. Please contact hotel for third party payment information and options.
Visas for China can be applied for through Splendid Tours. They can be recieved within one or two days. Please contact the hotel for more information.
Voucher Acceptance Policy
Vouchers are accepted.