Sheraton Guilin Hotel Announcements

Hotel Policies

3:00 PM     12:00 PM

Alcohol Policy

Alcohol will not be served to anyone under 18 years of age.

Check Cashing Policy

Check cashing services are available to guests who present a valid passport.

Connecting Room Policy

Connecting rooms are available for the convenience of our guests, however guests should confirm with the hotel directly.

Currency Fluctuations

Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Early Arrival Policy

Check-ins before 6am on the day of arrival will be charged a fee of one night's stay.

Late Checkout Policy

Late checkout prior to 2pm is based on availability. Half the room rate will be charged for checkouts between 2pm and 6pm. Full room rate will be charged for checkouts after 6pm.

Pet Policy

Pets are not allowed. 

Payment Policy

The hotel accepts cash, credit cards, bank transfers, and Alipay as forms of payment. However, a credit card must always be presented at check-in.

Third-party payments are accepted at the hotel. A signed third-party payment authorization form and a copy of the credit card (front and back) must be provided.

Smoking Policy

A limited number of non-smoking rooms are available but cannot be confirmed until check-in. Please note any non-smoking room requests when making your reservation.

Visa/Passport Policy

A visa is required upon check-in for all foreign guests.