Connecting rooms are available for the convenience of our guests, however guests should confirm with the hotel directly.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
Early Arrival Policy
Check-ins before 6am on the day of arrival will be charged a fee of one night's stay.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver's license, passport, and/or proof of age card. Photo identification must also match the name that is on the reservation.
Children under 16 years of age must present an Identification card or Hu Kou Ben document upon check-in.
Late Checkout Policy
Late checkout prior to 2pm is based on availability. Half the room rate will be charged for checkouts between 2pm and 6pm. Full room rate will be charged for checkouts after 6pm.
Alcohol will not be served to anyone under 18 years of age.
Pets are not allowed.
A visa is required upon check-in for all foreign guests.
Health & Well-Being Policies
A limited number of non-smoking rooms are available but cannot be confirmed until check-in. Please note any non-smoking room requests when making your reservation.
Check Cashing Policy
Check cashing services are available to guests who present a valid passport.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
The hotel accepts cash, credit cards, bank transfers, and Alipay as forms of payment. However, a credit card must always be presented at check-in.
Third-party payments are accepted at the hotel. A signed third-party payment authorization form and a copy of the credit card (front and back) must be provided.