On the following dates, the indoor swimming pool and sauna will operate as follows:
December 24, 2016: 6:00 AM - 8:00 PM
December 25, 2016: 8:00 AM - 10:00 PM
December 31, 2016: 6:00 AM - 8:00 PM
January 1, 2017: 8:00 AM - 10:00 PM
After hours access to Sheraton Fitness will be available through the front desk. Please contact the hotel for further information.
Age Requirement Policy
Guests must be 18 years or older with photo identification to check-in.
Connecting Room Policy
A total of 138 connecting rooms are available throughout the hotel. Rooms with a king bed connect to a room with two double beds. To confirm availability please contact the hotel direclty at firstname.lastname@example.org. Please note, connecting rooms are not available on floors 1 - 3.
Extra Bedding Policy
Rollaway beds, including child rollaways, are available upon request and for a nightly fee. Cribs are provided upon request free of charge; however, the hotel does not provide blankets, bumpers or pillows. Guest must bring their own bedding.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, including child rollaways, incur extra charges.
Cribs are provided upon request free of charge; however, the hotel does not provide blankets, bumpers or pillows. Guest must bring their own bedding.
Hotel does not offer a waitlist. Please check back to find availability.
Check-In & Checkout Policies
Early Arrival Policy
Early check-in is subject to availability at the time of arrival and cannot be confirmed in advance. If available, there is no extra charge. Luggage can be stored if the room is unavailable. Guests must confirm the previous night to guarantee check-in prior to 3pm.
Early Departure Policy
Prepaid reservations are non-modifiable and unused portions are non-refundable.
For non-prepaid reservations, an early departure fee will not apply if the departure date is changed at check-in. Otherwise, fees may be up to 100% of the confirmed length of stay. For further information, please email email@example.com.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Late Checkout Policy
Late checkout past 12pm depends on availability at time of check-in and unfortunately cannot be confirmed in advance. Late checkout request will not be confirmed until the arrival day, at the time of check in at the Front Desk. Late checkout between 12pm and 4pm will result in a charge of 40 EUR. Late checkout between 4pm and 6pm will result in a charge of 70 EUR. After 6pm, a charge of 100% of the nightly room rate will be added. Guests may leave their luggage at the Front Desk if necessary.
The hotel has one standard accessible room and one wheelchair available for guest use. In order to reserve the room or wheelchair, please email firstname.lastname@example.org.
Small pets (cats and dogs only) up to 40 pounds are allowed in the room. Pets stay free of charge; however, a deposit of 200 EUR and signed Pet Liability Release Waiver are required upon arrival. The deposit will be refunded at check-out if there is no damage.
Starting at 5pm daily, the pool is available exclusively to adults (16 years and older).
Health & Well-Being Policies
All guest rooms and public spaces are 100% non-smoking. Smoking is not allowed in any guest room or public area of the hotel. A 250 EUR cleaning fee will be charged to any guest who violates the smoking policy.
No personal checks or travelers checks are accepted.
Credit Card Policy
Cardholder must be present at the Front Desk and have valid ID in order for the hotel to accept their credit card for payment. Otherwise, the cardholder must complete and submit a credit card authorization form. To request a form please email email@example.com. Completed forms must be faxed to (32)(2) 224 37 77.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
To purchase or redeem a gift certificate please contact Marie-Anne Paolillo at (32)(2) 224 3109 or email firstname.lastname@example.org. For gift certificate bookings, a copy of the gift certificate is required at the time of reservation and the original gift certificate is required upon check-in.
At check-in, the amount of the stay (room rate per night) plus 50 EUR to cover incidentals is required.
The hotel accepts third-party payments up to a maximum of 1,500 EUR. For non-contracted company billing, an authorization form must be obtained and received email@example.com at least 10 days before arrival. For amounts over 1,500 EUR, a bank transfer must be arranged.
Bank transfer forms must be requested at least nine days before arrival. Payment must be received at least seven days before arrival. For a credit card authorization form or for more information on bank transfers, please email firstname.lastname@example.org.