Sheraton Brussels Hotel
Announcements

Special Conditions

Currency Fluctuations

For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations.  Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card.  Please contact the hotel if you have any questions.

Espressamente Illy Closure: July 11 - August 31, 2015

From July 11 through August 31, 2015, Espressamente Illy will be closed. During that time, coffee and other refreshments will be available at the Rest-O-Bar located on the ground floor. Please contact the hotel for further information.

Crescendo Restaurant Closure Through August 31, 2015

Through August 31, 2015, the Crescendo Restaurant will be closed for some soft refurbishment works. During this time, breakfast service for all guests will be moved to the Salle des Nations meeting room located on the 2nd floor. On weekends, "Longest Breakfast" will also take place in Salle des Nations until 2pm. Weekday lunch service will be available in the Rest-O-Bar on the lobby level, beginning at 12pm (noon). Please contact the hotel for further information.

Car Free Sunday on September 20, 2015

On September 20, 2015, the 2015 Car Free Sunday will take place in the City of Brussels and throughout the Brussels Region. Car Free Sunday applies to everyone, except taxis, journey buses, assistance services, police and persons with a special permit. Personal vehicles will not be allowed for travel from 9:30am until 7pm. Public transport via STIB and De Lijn will be free on that day. Please contact the hotel for further information.

Hotel Policies

3:00 PM     12:00 PM

Accessibility Policy

The hotel has one standard accessible room and one wheelchair available for guest use. In order to reserve the room or wheelchair, please email frontoffice.brussels@starwoodhotels.com.

Age Requirement Policy

Guests must be 18 years or older with photo identification to check-in.

Babysitting/Child Care policy

Babysitting services can be arranged through the concierge during your stay. A  minimum of 6 hours is required. A fee will apply.

Check Policy

No personal checks or travelers checks are accepted.

Connecting Room Policy

A total of 138 connecting rooms are available throughout the hotel. Rooms with a king bed connect to a room with two double beds. To confirm availability please contact the hotel direclty at reservations.brussels@starwoodhotels.com. Please note, connecting rooms are not available on floors 1 - 3.

Credit Card Policy

Cardholder must be present at the Front Desk and have valid ID in order for the hotel to accept their credit card for payment. Otherwise, the cardholder must complete and submit a credit card authorization form. To request a form please email reservations.brussels@starwoodhotels.com. Completed forms must be faxed to (32)(2) 224 37 77.

Exchange Rate Policy

Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Early Departure Policy

Prepaid reservations are non-modifiable and unused portions are non-refundable.

For non-prepaid reservations, an early departure fee will not apply if the departure date is changed at check-in. Otherwise, fees may be up to 100% of the confirmed length of stay. For further information, please email reservations.brussels@starwoodhotels.com.

Early Arrival Policy

Early check-in is subject to availability at the time of arrival and cannot be confirmed in advance. If available, there is no extra charge. Luggage can be stored if the room is unavailable. Guests must confirm the previous night to guarantee check-in prior to 3pm.

Extra Bedding Policy

Rollaway beds, including child rollaways, are available upon request and for a nightly fee. Cribs are provided upon request free of charge; however, the hotel does not provide blankets, bumpers or pillows. Guest must bring their own bedding.

Family Plan Policy

Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult.  Rollaways, including child rollaways, incur extra charges.

Cribs are provided upon request free of charge; however, the hotel does not provide blankets, bumpers or pillows. Guest must bring their own bedding.

Gift Certificate Policy

To purchase or redeem a gift certificate please contact Marie-Anne Paolillo at (32)(2) 224 3109 or email marie.anne.paolillo@starwoodhotels.com. For gift certificate bookings, a copy of the gift certificate is required at the time of reservation and the original gift certificate is required upon check-in.

ID Requirement

For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.

Late Checkout Policy

Late checkout past 12pm depends on availability at time of check-in and unfortunately cannot be confirmed in advance. Late checkout request will not be confirmed until the arrival day, at the time of check in at the Front Desk. Late checkout between 12pm and 4pm will result in a charge of 40 EUR. Late checkout between 4pm and 6pm will result in a charge of 70 EUR. After 6pm, a charge of 100% of the nightly room rate will be added. Guests may leave their luggage at the Front Desk if necessary.

Pet Policy

Small pets (cats and dogs only) up to 40 pounds are allowed in the room. Pets stay free of charge; however, a deposit of 250 EUR is required upon arrival. The deposit will be refunded at check-out if there is no damage.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

At check-in, the amount of the stay (room rate per night) plus 50 EUR to cover incidentals is required.

The hotel accepts third-party payments up to a maximum of 2,000 EUR. An authorization form must be received by the hotel before 9am hotel time on the day of arrival. For amounts over 2,000 EUR, a bank transfer must be arranged.

Bank transfer forms must be requested at least nine days before arrival. Payment must be received at least seven days before arrival. For a credit card authorization form or for more information on bank transfers, please email reservations.brussels@starwoodhotels.com.

Smoking Policy

All guest rooms and public spaces are 100% non-smoking. Smoking is not allowed in any guest room or public area of the hotel. A 250 EUR cleaning fee will be charged to any guest who violates the smoking policy.

Waitlist Policy

Hotel does not offer a waitlist. Please check back to find availability.