Announcements
Special Conditions
Car Free Day Information: September 22, 2013
Please note that Sunday, September 22, 2013 is Car Free Day in Brussels. City roads are closed to all motorized vehicles. Please contact the hotel for further information or visit www.stib.be/index.htm?l=en for public transport options.
Sheraton Club Lounge Closed: July 13 - August 18, 2013
The Sheraton Club Lounge will be closed from July 13 to August 18, 2013. Please contact the hotel for further information.
Currency Fluctuations
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Hotel Policies
Disability Accessible Policy
The hotel has one standard accessible room and one wheelchair available for guest use. In order to reserve the room or wheelchair, please email reservations.brussels@starwoodhotels.com.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Babysitting/Child Care policy
Babysitting services can be arranged through the concierge during your stay. A minimum of 6 hours is required. A fee will apply.
Check Acceptance Policy
Traveler's checks are accepted.
Connecting Room Policy
A total of 138 connecting rooms are available throughout the hotel. Rooms with a king bed connect to a room with two double beds. To confirm availability please contact the hotel direclty at reservations.brussels@starwoodhotels.com. Please note, connecting rooms are not available on floors 1 - 3.
Credit Card Policy
A cardholder must be present for the hotel to accept a credit card for payment. Otherwise, the cardholder must complete and submit a credit card mail order form.To request a form please email reservations.brussels@starwoodhotels.com. Completed forms must be faxed to (32)(2) 2243777.
Early Departure Policy
Prepaid reservations are non-modifiable and unused portions are non-refundable.
For non-prepaid reservations, an early departure fee will be imposed on guests departing prior to the departure date confirmed at check-in. Fees may be up to 100% of the confirmed length of stay. For further information, please email roserie.dewild@sheraton.com.
Early Arrival Policy
Early check-in is always on a by request basis. If the guest would like a guaranteed early check-in, the room should be reserved for the night before as well.
Crib Policy
Cribs are provided upon request (free of charge). Hotel does not provide blankets, bumpers or pillows with our cribs. Guests must bring their own.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Gift Certificate Policy
To purchase or redeem a gift certificate please contact Marie-Anne Paolillo at (32)(2) 224 3109 or email marie.anne.paolillo@starwoodhotels.com. For gift certificate bookings, a copy of the gift certificate is required at the time of reservation and the original gift certificate is required upon check-in.
Pet Policy
Small pets (cats and dogs only) up to 40 pounds are allowed in the room. Pets stay free of charge; however, a deposit of 250 EUR is required upon arrival. The deposit will be refunded at check-out if there is no damage.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Smoking Policy
All public areas in the hotel are non-smoking. However, around 26 designated smoking guest rooms are available. A $250 cleaning fee will be charged to any guest who violates the smoking policy.
Visa/Passport Policy
All guests must present a valid Visa/Passport/ID card upon check-in for security purposes. No copy will be taken.
Waitlist Policy
Hotel does not offer a waitlist. Please check back to find availability.