Starwood Preferred Guest Information
As a villa property, we are unable to offer select SPG® elite member benefits including upgrades, Suite Night Awards, 4:00 p.m. late check-outs and Your24. In addition, due to limited restaurants and bars, some elite welcome amenities are not available. Also, in regards to Free Night Awards:
- May only book within 365 days of arrival
- Inventory may be limited
- Starpoints acquired through conversion of a vacation ownership interest may not be redeemed for Free Night Awards at a Starwood Vacation Ownership property.
Seasonal Splash Cove/Pool Bar Closures: September - May
Splash Cove and the pool bar at the resort are open seasonally. Splash Cove closes after Labor Day and the pool bar closes at the end of September. Both reopen by May (weather permitting). All other amenities at the resort are open for guest use year-round. Please contact the resort for further information.
Roof Replacement Project Until January 31, 2015
Until January 31, 2015, there is an ongoing project to replace some of the roofs on some of the resort buildings. During this time, affected buildings will be unoccupied and roped off to the public. Work will take place from 9am to 6pm. There will be some noise, dust and vehicle movement as the project progresses. All efforts will be made to keep disruption to a minimum. Please contact the resort for further information.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
Check Cashing Policy
Check cashing services are available with a limit of $50, based on fund availability. Other conditions may apply.
Early Arrival Policy
We invite you to check in after 4 p.m., and request that you check out before 10 a.m. However, if your arrival or departure does not coincide with our schedule, the Front Desk will be happy to receive your bags while you enjoy the surrounding resort facilities. For your security, keys will only be given to the individual with the reservation unless other arrangements have been made.
Extra Bedding Policy
Rollaways are subject to a $5.00 per night fee (which is subject to change). Call Starwood toll free at 800-325-3535 (U.S. & Canada).
All of our nightly rental guests are provided a complete villa cleaning each day and a sheet change every third day, with the exception of those rate plans that do not include service. Verify the rate plan before booking your reservation to see if it includes daily housekeeping service.
If you ever have special requirements, we're ready to assist you. Just call us directly at (843) 916-8855 or let us know at time of arrival.
In order to ensure your stay is as pleasant as possible and to keep your villa clean and comfortable, our policy is that pets are not permitted anywhere on the resort property.
Guests are asked to refrain from smoking in all enclosed public areas, including the villas. The balcony or lanai of the villa, if so equipped, is a designated smoking area. In addition, the resort observes local and state smoking ordinances that may prohibit smoking in some public places.