As a villa resort, we are unable to offer select SPG® elite member benefits, including upgrades, Suite Night Awards, 4pm late checkouts, and Your24. In addition, due to limited restaurants, bars, and room service, some elite welcome amenities are not available.
Regarding Free Night Awards:
Reservations may be booked only within 365 days of arrival.
Inventory may be limited, and blackout dates may apply during special events.
Starpoints® acquired through conversion of a vacation ownership interest may not be redeemed for Free Night Awards at a Sheraton Vacation Club or Westin Vacation Club villa resort.
Dining Information: September - November 2017
Beginning early September until approximately November 11, 2017, Flagler Station Bar and Grill will undergo renovations. During this time, the restaurant will remain open for breakfast, lunch and dinner. Work will take place daily from 8am until 5pm and it is not anticipated that guests will be impacted. In addition, in-villa dining and all other dining outlets will remain available. Please contact the resort for additional information.
Key West Pool Renovation: September 23 - October 9, 2017
From September 23 to October 9, 2017, the Key West Pool will be closed for renovations. During this time, the following pools will remain open for your enjoyment:
The Main Pool, Bella, features zero-depth entry.
The St. Augustine Pool features waterslides and an interactive ship.
Please contact the resort for additional information.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Extra Bedding Policy
We do not offer rollaway beds. Each villa is equipped with a sleeper sofa that may be utilized by guests.
If you are traveling with children, we are happy to provide you with cribs and highchairs upon request. These items are limited in supply and therefore not guaranteed. Charges may apply. To make arrangements, guests should contact the resort directly.
Check-In & Checkout Policies
Early Arrival Policy
We are pleased to accommodate early arrivals upon request, subject to availability. To guarantee early check-in, we recommend guests reserve their villa for the night prior to arrival. Please contact the resort directly to make arrangements.
Early Departure Policy
An early departure fee of one night's room and tax applies to guests checking out prior to their departure date that is confirmed at the time of check-in.
The resort is compliant with ADA. ADA compliant villas are available and should be reserved in advance by calling the resort directly.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Package Handling Policy
The resort’s mail room accepts parcels for registered and arriving guests. Every parcel must be addressed to a registered guest or to the name on a future reservation. Parcels are accepted up to 14 days prior to arrival and held up to 7 days after departure. Improperly addressed parcels will be returned to sender, as will those left for more than 7 days after departure.
A 10 USD handling fee will apply to each parcel weighing up to 10 pounds. An additional 1 USD per pound will be apply to each parcel weighing more than 10 pounds, up to a maximum of 25 USD per parcel. Please contact the resort for additional details.
Pets are not allowed.
Health & Well-Being Policies
Resort rates are available with or without housekeeping. Guests who opt for housekeeping service will receive a complete villa cleaning each day of their stay and a bed linen change every third day. Additional linen changes can be added for a nominal fee. Guests who opt out of housekeeping service may add it at a later date, for a fee. Please contact the resort for additional details.
Our resort is smoke free. While designated smoking areas are available throughout the resort, smoking is prohibited in all villas, on balconies and terraces, and in enclosed areas around the pools and children’s play areas. A fee of 250 USD will be charged to any guest who smokes in smoke-free zones.
Check Cashing Policy
Check cashing services are not available.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Gift Certificate Policy
To redeem a gift certificate, please fax a copy of the gift certificate along with the guest's name, address, phone number, and desired redemption dates and accommodations to (407) 903-4302, or call (800) 583-6170, ext. 7.