As a villa resort, we are unable to offer select SPG® elite member benefits, including upgrades, Suite Night Awards, 4pm late checkouts, and Your24. In addition, due to limited restaurants, bars, and room service, some elite welcome amenities are not available.
Regarding Free Night Awards:
Reservations may be booked only within 365 days of arrival.
Inventory may be limited, and blackout dates may apply during special events.
Starpoints® acquired through conversion of a vacation ownership interest may not be redeemed for Free Night Awards at a Sheraton Vacation Club or Westin Vacation Club villa resort.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Extra Bedding Policy
If you are traveling with children, we are happy to provide you with cribs, highchairs and rollaway beds upon request. These items are limited in supply and therefore not guaranteed. Charges may apply. To make arrangements, Owners and external exchange guests should contact the resort directly.
Rollaway beds are limited to one per villa and are not available in the One-Bedroom Villa (smaller one-bedroom) due to space limitations.
Effective June 1, 2017, Sheraton Vistana Villages will no longer offer rollaway beds in any villa or phase. This service is being discontinued due to space limitations and to ensure the comfort and safety of our guests. Each villa is equipped with a sleeper sofa that may be utilized for guests.
Check-In & Checkout Policies
Early Arrival Policy
We are pleased to accommodate early arrivals upon request, subject to availability. To guarantee early check-in, we recommend guests reserve their villa for the night prior to arrival. Please contact the resort directly to make arrangements.
Early Departure Policy
An early departure fee of one night's room and tax applies to guests checking out prior to their departure date that is confirmed at the time of check-in.
The resort is compliant with ADA. ADA compliant villas are available and should be reserved in advance by calling the resort directly.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Package Handling Policy
The resort’s mail room accepts parcels for registered and arriving guests. Every parcel must be addressed to a registered guest or to the name on a future reservation. Parcels are accepted up to 14 days prior to arrival and held up to 7 days after departure. Improperly addressed parcels will be returned to sender, as will those left for more than 7 days after departure.
A 10 USD handling fee will apply to each parcel weighing up to 10 pounds. An additional 1 USD per pound will be apply to each parcel weighing more than 10 pounds, up to a maximum of 25 USD per parcel. Please contact the resort for additional details.
Pets are not allowed.
Health & Well-Being Policies
Resort rates are available with or without housekeeping. Guests who opt for housekeeping service will receive a complete villa cleaning each day of their stay and a bed linen change every third day. Additional linen changes can be added for a nominal fee. Guests who opt out of housekeeping service may add it at a later date, for a fee. Please contact the resort for additional details.
Our resort is smoke free. While designated smoking areas are available throughout the resort, smoking is prohibited in all villas, on balconies and terraces, and in enclosed areas around the pools and children’s play areas. A fee of 250 USD will be charged to any guest who smokes in smoke-free zones.
Check Cashing Policy
Check cashing services are not available.
Gift Certificate Policy
To redeem a gift certificate, please fax a copy of the gift certificate along with the guest's name, address, phone number, and desired redemption dates and accommodations to (407) 903-4302, or call (800) 583-6170, ext. 7.