As a villa resort, we are unable to offer select SPG® elite member benefits, including upgrades, Suite Night Awards, 4pm late checkouts, and Your24. In addition, due to limited restaurants, bars, and room service, some elite welcome amenities are not available.
Regarding Free Night Awards:
The resort is compliant with ADA. ADA compliant villas are available.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Guests must be 18 years or older with photo identification to make a reservation.
Check-cashing services are not available.
We are pleased to accommodate early arrivals upon request, subject to availability. To guarantee early check-in, we recommend guests reserve their villa for the night prior to arrival.
We are pleased to provide rollaway beds (for a fee) as well as complimentary cribs. Please note that select one-bedroom villas cannot accommodate a rollaway bed.
To redeem a gift certificate, please fax a copy of the certificate along with the guest's name, address, phone number, and desired redemption dates and accommodations to (1)(407) 903-4302, or call (1)(800) 583-6170, ext. 7.
Resort rates are available with or without housekeeping. Guests who opt for housekeeping service will receive a complete villa cleaning each day of their stay and a bed linen change every third day. Additional linen changes can be added for a nominal fee. Guests who opt out of housekeeping service may add it at a later date, for a fee. Please contact the resort for additional details.
We request that you check out before 10 a.m. However, if your departure does not coincide with our schedule, the Front Desk will be happy to receive your bags while you enjoy the surrounding resort facilities
Due to the nature of vacation ownership, SPG benefits do not include extended check out time for guests staying at the resort.
The package handling fee for all incoming and outbound packages is 10 USD per package up to 25 pounds and 1 USD per additional pound.
In order to ensure your stay is as pleasant as possible and to keep your villa clean and comfortable, our policy is that pets are not permitted anywhere on the resort property.
Our resort is smoke free. While designated smoking areas are available throughout the resort, smoking is prohibited in all villas, on balconies, and in enclosed areas around the pools and children’s play areas. A fee of 250 USD will be charged to any guest who smokes in smoke-free zones.