Sheraton Vistana Resort Villas, Lake Buena Vista/Orlando

  • 8800 Vistana Centre Drive
  • Orlando,
  • Florida
  • 32821
  • United States
  • Map

Sheraton Vistana Resort Villas, Lake Buena Vista/Orlando
Announcements

Special Conditions

Starwood Preferred Guest Information

As a villa resort, we are unable to offer select SPG® elite member benefits, including upgrades, Suite Night Awards, 4pm late checkouts, and Your24. In addition, due to limited restaurants, bars, and room service, some elite welcome amenities are not available.

Regarding Free Night Awards:

  • Reservations may be booked only within 365 days of arrival.
  • Inventory may be limited, and blackout dates may apply during special events.
  • Starpoints® acquired through conversion of a vacation ownership interest may not be redeemed for Free Night Awards at a Starwood Vacation Ownership hotel or resort.

Hotel Policies

4:00 PM     10:00 AM

Accessibility Policy

The resort is compliant with ADA. ADA compliant villas are available.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Age Requirement Policy

Guests must be 18 years or older with photo identification to make a reservation.

Check Cashing Policy

Check-cashing services are not available.

Early Arrival Policy

We are pleased to accommodate early arrivals upon request, subject to availability. To guarantee early check-in, we recommend guests reserve their villa for the night prior to arrival.

Extra Bedding Policy

We are pleased to provide rollaway beds (for a fee) as well as complimentary cribs. Please note that select one-bedroom villas cannot accommodate a rollaway bed.

Gift Certificate Policy

To redeem a gift certificate, please fax a copy of the certificate along with the guest's name, address, phone number, and desired redemption dates and accommodations to (1)(407) 903-4302, or call (1)(800) 583-6170, ext. 7.

Housekeeping

Resort rates are available with or without housekeeping. Guests who opt for housekeeping service will receive a complete villa cleaning each day of their stay and a bed linen change every third day. Additional linen changes can be added for a nominal fee. Guests who opt out of housekeeping service may add it at a later date, for a fee. Please contact the resort for additional details.

Late Checkout Policy

We request that you check out before 10 a.m. However, if your departure does not coincide with our schedule, the Front Desk will be happy to receive your bags while you enjoy the surrounding resort facilities

Due to the nature of vacation ownership, SPG benefits do not include extended check out time for guests staying at the resort.

Package Handling Policy

There is a per-pound package handling fee for all incoming and outbound packages. Please contact the resort for additional details.

Pet Policy

In order to ensure your stay is as pleasant as possible and to keep your villa clean and comfortable, our policy is that pets are not permitted anywhere on the resort property.

Smoking Policy

Our resort is smoke free. While designated smoking areas are available throughout the resort, smoking is prohibited in all villas, on balconies, and in enclosed areas around the pools and children’s play areas. A fee of 250 USD will be charged to any guest who smokes in smoke-free zones.