Informação sobre Starwood Preferred Guest
Porque somos uma propriedade estilo villa, estamos impossibilitados de oferecer benefícios selecionados para membros elite SPG®, incluindo upgrades, Suite Night Awards, check-out tardio à 16h00 e Your24. Além disso, devido aos restaurantes e bares serem limitados, algumas comodidades de boas-vindas não estão disponíveis. Também, com relação ao programa Free Night Awards:
- Só se pode reservar entre os 365 dias da data da chegada
- Inventário pode ser limitado
- Starpoints adquiridos através da conversão dos juros de propriedade de férias não podem ser trocados por Free Night Awards em uma propriedade Starwood Vacation Ownership.
Villa Renovations: April 1, 2013 - April 1, 2014
From April 1, 2013 to April 1, 2014, there will be ongoing and comprehensive renovations to all of the resort villas. Please contact the resort for further information.
Pool Closure January 5 - 12, 2014
From January 5 through January 12, 2014, the main pool and Jacuzzi will be closed for refurbishment. During this time, guests will still have access to the Oasis Pool. Please contact the hotel for further information.
Políticas do hotel
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
Check Cashing Policy
The hotel does not offer check cashing services.
Early Arrival Policy
We invite you to check in any time after 4 p.m., and request that you check out by 10 a.m. If your arrival or departure does not coincide with our schedule, you're welcome to leave your bags with us at the Front Desk so that you may enjoy the surrounding resort facilities. For your safety, we will only issue villa keys to those who are listed on your reservation, unless you are otherwise notified.
Extra Bedding Policy
Rollaways are subject to a $5.00 per night fee (which is subject to change). Call Starwood toll free at 800-325-3535 (U.S. & Canada). .
Gift Certificate Policy
To redeem your certificate please fax a copy of the certificate along with your name, address, phone number and selected choices to (407) 903-4302 or call 1-800-583-6170 extension #7.
All of our nightly rental guests are provided a complete villa cleaning each day and a sheet change every third day, with the exception of those rate plans that do not include service. Verify the rate plan before booking your reservation to see if it includes daily housekeeping service.
If you ever have special requirements, we're ready to assist you. Just call us directly at (480) 515-5888 or let us know at time of arrival.
In order to ensure your stay is as pleasant as possible and to keep your villa clean and comfortable, our policy is that pets are not permitted anywhere on the resort property.
Breathe in the fresh air. Our resort is smoke-free. Guests are asked to refrain from smoking in all enclosed public areas, including the villas. The balcony or lanai of the villa, if so equipped, is a designated smoking area. A fee may be charged to cover the expense of restoring the smoke-free environment of our villas. In addition, the resort observes local and state smoking ordinances that may prohibit smoking in some public places.