As a villa resort, we are unable to offer select SPG® elite member benefits, including upgrades, Suite Night Awards, 4pm late checkouts, and Your24. In addition, due to limited restaurants, bars, and room service, some elite welcome amenities are not available.
Regarding Free Night Awards:
Reservations may be booked only within 365 days of arrival.
Inventory may be limited, and blackout dates may apply during special events.
Starpoints® acquired through conversion of a vacation ownership interest may not be redeemed for Free Night Awards at a Sheraton Vacation Club or Westin Vacation Club villa resort.
Lobby Renovation Until Further Notice
Until further notice, the resort will be refreshing the lobby area. During this time, guests will continue to enjoy a signature level of personal service, and all efforts are being made to minimize the impact to guests. Please contact the resort for further information.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
Extra Bedding Policy
Rollaways are subject to a $5.00 per night fee (which is subject to change). Call Starwood toll free at 800-325-3535 (U.S. & Canada).
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Check-In & Checkout Policies
Early Arrival Policy
We invite you to check in after 4 p.m., and request that you check out before 10 a.m. However, if your arrival or departure does not coincide with our schedule, the Front Desk will be happy to receive your bags while you enjoy the surrounding resort facilities. For your security, keys will only be given to the individual with the reservation unless other arrangements have been made.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Facility Use Policy
To maintain the quality of our accommodations for all of our guests, we do not allow skis to be stored in your villa. If you will have skis with you, we invite you to use the ski lockers we have adjacent to the lobby. You can pick up the keys for them at the Front Desk.
Air Conditioned Facilities
Due to the mountain location of the resort, the guest rooms do not feature air conditioning.
Package Handling Policy
If you plan to ship items to the property prior to your arrival please use the following shipping addresses:
For FedEx and UPS: 160 West Beaver Creek Blvd, Avon, CO 81620
For USPS: PO Box 3997, Avon, CO 81620 (USPS does not ship or deliver to physical addresses in Avon)
Please contact the resort for further information.
In order to ensure your stay is as pleasant as possible and to keep your villa clean and comfortable, our policy is that pets are not permitted anywhere on the resort property.
Health & Well-Being Policies
All of our nightly rental guests are provided a complete villa cleaning each day and a sheet change every third day, with the exception of those rate plans that do not include service. Verify the rate plan before booking your reservation to see if it includes daily housekeeping service.
If you ever have special requirements, we're ready to assist you. Just call us directly at (790) 748-6000 or let us know at time of arrival.
Sheraton Hotels & Resorts are smoke free. Sheraton Mountain Vista is a completely smoke-free resort and prohibits smoking in your villa, on the balcony, and anywhere on the resort premises. Violation of this policy will result in a $200 non-refundable cleaning charge.
In addition, the town of Avon observes the Eagle County smoking ordinance, which prohibits smoking in public places, places of employment, service lines, recreational facilities, and outdoor seating areas.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Gift Certificate Policy
To redeem a gift certificate, please fax a copy of the gift certificate and the following detail to (407) 903-4302 or call 1(800) 583-6170 ext. 7.