Sheraton Club Lounge
Club guests also have special access to the Club Lounge. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres and a variety of beverage options. Take advantage of the private Club Lounge where you can connect with friends, meet with your team, or simply relax by catching your favorite TV show. Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go.
ADA compliant guest rooms are available. If you have specific needs please contact the hotel and speak with the Front Desk.
Alcoholic beverage service is restricted to those 21 years or older with valid photo identification.
Age Requirement Policy
Guests must be 18 years or older to reserve a room.
Check Cashing Policy
Check cashing services are available to guests who present valid photo identification. There is a limit of $100 per day.
Connecting Room Policy
Connecting rooms are available but not guaranteed. Please contact the hotel directly and speak with the Front Desk.
Early Arrival Policy
The hotel does not guarantee a room being available prior to check-in (3pm). However, if a room becomes available earlier we would be more than happy to register the guest.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly. Ask for the Executive Office.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Dogs weighing up to 80 pounds are allowed. Cats are not allowed. A waiver must be signed at check-in, but no deposit is necessary. Service animals are allowed, per the Americans with Disabilities Act.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
A valid credit card is required at check-in for payment of the room, tax and incidentals. For cash paying guests, a deposit equal to the room rate, tax and $75 per day will be collected at check-in.
For payment arrangements to a third party credit card, please contact the hotel's accounting department at least 72 hours prior to guests arrival. Contact Diane Roust Monday-Friday at (617) 547-4800 ext 2021 or after hours ask for the Front Office Manager on Duty.
Purchase Order Acceptance Policy
The hotel accepts purchase orders. Please send the purchase order to the accounting department prior to guest’s arrival to ensure proper billing. If you have any questions please call (617) 547-4800 and ask for the accounting department.
All guest rooms and public spaces are 100% smoke free. A $200 cleaning fee will be charged to any guest if evidence of smoking is found in their room.
Hotel does offer a waitlist.