Guests must be 21 years or older with photo identification and a valid credit card to check in.
Connecting Room Policy
Connecting rooms are based on availability, need to be requested, and are not guaranteed. Connecting rooms will be assigned on a first-come first-served basis at the time of arrival.
Extra Bedding Policy
Rollaway beds are only available for Traditional King bedded rooms. Fees apply. Please contact the hotel for further information.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
A guest on the hotel’s waitlist will be called or emailed when a cancellation is received. A guest who is already on the hotel premises will be considered a priority.
Check-In & Checkout Policies
Early Departure Policy
An early departure charge of 100% will be charged to a guest departing prior to their scheduled departure date. The departure date must be modified at least 48 hours prior to check-in to avoid an early departure fee. Please contact the hotel for further information.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation.
Late Checkout Policy
Check out time is 12pm. Late checkout requests should be submitted to the Front Desk and are subject to availability. Extra charges may apply.
Alcoholic beverage service is restricted to those 19 years or older (with valid identification).
Pets up to 80 pounds are allowed, but must not be left unattended in the guest room. Guests must sign a waiver at check-in.
There is no lifeguard on duty. Children under 16 years of age must be supervised by an adult in and around the pool area. Children without adult supervision are not allowed in the pool area.
Health & Well-Being Policies
All guest must maintain a noise level that does not disturb other guests. If a noise complaint is reported, the hotel will issue the first warning to the offending guest's room. If the noise or disturbance continues after second warning, the registered guest will be evicted from the hotel with no refund.
The Sheraton Ottawa Hotel is a non smoking facility. Smoking in the hotel will result in a $200 cleaning fee.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.
All direct billing must be sent to the hotel directly for approval and at least 10 business days prior to the scheduled arrival.