Guest must be 21 years old or older with valid identification to reserve a room.
Connecting Room Policy
Connecting rooms are not guaranteed. Please contact the front desk prior to arrival to confirm availability.
Extra Bedding Policy
Due to fire code restrictions, rollaway beds can be accommodated in guest rooms with a king size bed only. Rollaway beds are subject to availability.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Early Departure Policy
When you check-in, you will be asked to confirm your departure date. You may be able to change your departure date without a penalty if your rate plan permits and if you do so before the end of your arrival day. After reconfirming your departure date, if you decide to leave earlier, you may be charged an early departure fee.
The hotel is compliant with the ADA. ADA compliant guest rooms are available; each features a king-size bed. Some ADA rooms connect to a room with two double beds. For assistance with portable communications kits or a wheelchair rental, please contact the front office.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Dogs up to 80 pounds are allowed (no pet fee/deposit required), and guests are provided with amenities as part of the Sheraton "Love that Dog"(SM) program. Regrettably, no other pets are permitted. Our front desk is happy to help locate nearby kennel services.
All guest rooms and public spaces are 100% non-smoking. A $200 fee for cleaning will be charged to any guest who violates the smoking policy.
Check Cashing Policy
The hotel will cash checks of $50 maximum per day with a valid driver's license, up to a limit of $300 per stay.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the Communications & Business Travel Coordinator, Ayana Burch by phone at (1)(703) 610-8275 or by email at email@example.com.
A valid credit card is required at check-in for room, tax and incidentals. If a guest is paying cash, a deposit equal to the room, tax and 200 USD will be collected at check-in.
For payment arrangements to a third-party credit card, please contact the hotel's accounting department at least 72 hours prior to arrival. Please contact Scarlett Saavedra, Monday through Friday at (703) 610-7404 or by email firstname.lastname@example.org. After hours, please contact the Manager on Duty.