Announcements
Messages
Sheraton Club Lounge
Club guests also have access to the Sheraton Club Lounge. Welcoming guests from morning to night with a complimentary breakfast, evening hors d’oeuvres, and snacks and beverages available throughout the day, it’s also a place to gather – with the team, with friends, and with family. Take care of business, with the high speed internet access, PC workstations, and office supplies for those last-minute needs, all at no charge. Then, on to more fun business like letting the day melt away on our Massage Chair, or gathering with a few friends around our 42” flat-screen TVs.
Special Conditions
Passport Restrictions
New passport restrictions for air, land and sea travel to and from the United States and Canada, Mexico, Bermuda, and the Caribbean have taken effect. Travelers are required to have a passport or other secure, accepted document to enter or re-enter the United States with all air travel. Most travelers can find information at the U.S. Department of State Website. Travelers from Canada should check with the Department of Foreign Affairs and International Trade.
Policies
Alcohol Policy
Alcoholic beverage service is restricted to those 19 years or older (with valid identification).
Cancel Policy
Cancellations can by received until 6pm on the day of your arrival without penalty. This does not apply to certain Internet-only special rate plans.
Check Cashing Policy
The hotel does not accept personal or third party checks.
Currency Policy
Please note that all prices are quoted in Canadian Dollars (CAD), do not include taxes or gratuities, and may be subject to change.
Early Departure Policy
An early departure fee of 50 CAD applies to guests checking out prior to their departure date confirmed at check-in. Please contact the hotel for further information.
Early Arrival Policy
Early check-ins can be requested while making your reservation, or by contacting the Front Desk prior to your arrival.
Gift Certificate Policy
Gift certificates are available for purchase. Please contact the hotel's main telephone number for further assistance.
Late Checkout Policy
Late checkouts up to 4pm are available upon request for a surcharge of $50.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Pet Policy
Pets are welcome. Please let us know if your pet will be accompanying you either at the time of booking your reservation or prior to your arrival.
Smoking Policy
All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy.